2 Fat Guys Complete Automotive Service Center

My 2009 Jeep Grand Cherokee needed struts and shocks. 2 Fat Guys gave me the best upfront quote, got me in right away and had it done before noon the next day with no unexpected charges. They also did a comprehensive check for free and found a few things I need to take care of (Jeep Dealer will charge $125 just to look at your car).nAlex was great to work with and is a man of his word.nThis was my first experience with them. I'll be going back.

THE WORST!!!!!!! WISH THERE WAS A NO STAR RATING!!!! THEY ARE CROOKS!!! GLUED MY PART BACK TOGETHER AND CHARGED ME FOR A NEW PART!! MY BILL WAS OVER $1000 AND WHEN I FINALLY GOT BACK HOME (BARELY) HUNDREDS MILES AWAY... MY MECHANIC HAD TO FIX IT AND HE COULDN’T BELIEVE WHAT 2 FAT GUYS DID!!!nDO NOT USE THEM!!!!!!!

Two fat guys are best automotive bring your car fixed right a way

This place was good when i first started taking my work vehicles to them. Then Alex's dad (alex being the guy behind the counter) quit coming around and unfortunately the quality and customer care dropped. They need a senior tech to keep a better eye on this place. There are no checks and balances just two younger guys on their own. Thanks for all of the good service you provided.

This is the worst mechanic I have ever dealt with.nnI brought my truck in under an insurance claim after a bad blowout on the highway. When my tire blew it did damage to my fender flare, my rim, as well as some damage to some mechanical components.nnI chose to use Two Fat Guys because they were local and they told me that they did both mechanical work and body work, so essentially, a one stop shop for my situation. BIG MISTAKE.nnFirst things first, they told me it would take 2 weeks to completely fix my truck. It took them over 4 weeks. The customer service was horrible. I was constantly having to call in to receive updates, and the guy at the front desk, who typically answers the phone is not pleasant to deal with and makes you feel like you're bothering him for trying to see what is going on with your vehicle.nnSo after a miserable 4 weeks I finally get me truck back. Not even an hour into leaving the shop my truck breaks down at a red light in the middle of San Antonio. 2 fat guys sent a tow truck at their expense, as they should, but never once did they apologize or try to make light of what was now an even worse situation. Don't worry, it gets worse.nnSo, roughly a year after my truck has been out of their shop, I was driving down the highway and the fender flare they replaced, randomly flies off my truck onto the side of the highway. I took my truck into see what could be done, and this is where things get nasty.nnThey tried to tell me that the 5 bolts fastening my fender flare to my truck came loose because I drive down bumpy roads. Mind you, I have 3 other fender flares that have been on my truck since it left the ford factory 180,000 miles ago, NO problems. I took my truck to another shop for a second opinion, and they told me 2 fat guys simply forgot to install the bolts, and there was no way 5 bolts can mysteriously go missing just one year after repair. All I wanted was for them to cover a new fender flare and fix it. I thought this was reasonable after the miserable experience I had in the first place.nnAt this point they told me that they would look into a fender flare for me and just fix it at cost. Ok, whatever. Well another 2 weeks go buy and I hear nothing from them. I found myself calling them to get an update only for them to tell me they're having trouble finding it, and whatever other excuses they used.nnWell here I am now, a couple phone calls and yelling matches later, writing this review to warn everyone to NOT USE 2 FAT GUYS. WORST MECHANIC IN TEXAS. Horrible customer service, awful quality in their work, and horrible communication.nnIf you ever need any mechanical work done to your vehicle steer clear of this place so that you'll avoid a potentially miserable experience similar to mine.