YMCA at Schilling Farms

Horrible customer service and they only care about the money. When YMCA opened back up after the pandemic, I wasn't ready to go back into an area with that much foot traffic. I made the mistake of trying to email them about cancelling my membership. I was told I had to come in person and give 30 days notice (meaning they would bill me an additional time). I refused and told them they needed to be flexible about their cancellation policy because of Covid. They refused. I called and talked to a fellow by the name of Adrian. He immediately understood and said he would email me a cancellation form and prevent me from getting billed again. I then received an email saying I would still have to come in person. I cussed that person out over email. Shame on them. Customer care doesn't exist. It is ALL about the money...YOUR money. Choose somewhere else.

Class act gym that has everything you need. Small but effective. Been my home gym since 2002!

Michelle gave great customer service on questions I had about the club.

Always clean, always friendly. Plenty of classes to find your fit and get fit in, most of which are at no additional cost! It's like a home away from home for me.

Don’t come to this location!!!! Join Lifetime Fitness if you need a membership with childcare! I have been a member for over a year now, but due to recent changes will be canceling my membership and joining Lifetime in August! I am very disappointed as I loved the gym until recently. They have started closing the childcare early on a regular basis to “clean up”. I checked with the Cordova location and they clean up without requiring you to come pick your child up early. I have looked on their website and there is nothing about this so I believe this is just laziness on the part of employees and not YMCA policies. I doubt the manager knows they are doing this. If they are going to start closing up early, the times need to be changed on their sign and on their website. Closing early screws up my workouts as I need to get a certain amount of exercise to stay on track. I am always on time to pick my kids up. Now I have to be early so the employees can clean up just to stand around in the rest of the gym that is still open? If childcare is 8 to 1, then it needs to be open 8 to 1. That means don’t chase me down while I am working out still within the time frame when your sign clearly states you offer childcare because you are bored of watching kids! I plan on contacting the manager to see if they can go back to the regular policies of being open at regular time like they are at every other YMCA. If they still plan to close up early, they will be losing my family membership as well as two others families at least- my dad joined with me and my sister had planned to join as well. I regularly refer others as well, which I will now be referring to another gym! YMCA, do better! Stick to the time clearly stated on your sign for childcare or change your sign- otherwise that is false advertising!