Map
Detailed Information
- Place Types Storage
- Address 26 Maple St, Frostburg, MD 21532, USA
- Coordinate 39.6553427,-78.926245
- Website http://www.frostburghomes.com/
- Rating 3
- Compound Code M34F+4G Frostburg, Maryland, Un
Openning hours
- Monday 9:00 AM – 5:00 PM
- Tuesday 9:00 AM – 5:00 PM
- Wednesday 9:00 AM – 5:00 PM
- Thursday 9:00 AM – 5:00 PM
- Friday 9:00 AM – 5:00 PM
- Saturday Closed
- Sunday Closed
Photos
Reviews
Finding appropriate and acceptable housing in the Frostburg University area is far and few between and Evergreen Associates is no different. My experience has been that the apartments are run down and dirty and the maintenance is extremely subpar. My son lived in an apartment where the plumbing leaked and the maintenance staff asked for bread to stop the leaking that was never resolved. The apartment smelled musty and when I moved him out one of the room's was still flooded after months. Appliances are run down/old and instead of fixing them, they are rigged. Most windows don't work properly. My son's front door didn't lock. They don't paint when one tenant moves out, and bug spray is a must when you live there. Ants were everywhere. You MUST photograph every inch of the apartment prior to your son/daughter moving in and once you leave. Evergreen will take every measure to deduct from the deposit and trying to get the owner Brandy to return a call proved to be an impossible task.
Worst management. I moved out of the apartment three months ago and I have been calling them for my security deposit ever since. My husband is a displaced worker from the paper mill. So we are in need of any source of money right now.nThe lady, Tracy, is “never at the office” when you call her. She never calls you back even after leaving 100 of voicemails. Last time I spoke to the guy at the front, he said she wasn’t there and when I started to get angry, he put me on a hold and came back saying he spoke to her and I should receive my security deposit by June 30. So she was at the office, just avoiding the people. Now it’s July 16 already and I still haven’t received my security deposit check. I called the office again today to see what was going on. I received the sane answer that she is not at the office.nI don’t know what to do and it’s frustrating to be honest. I just want to talk to someone who is in charge and know what is happening with my security deposit check.
Very nice and friendly. Willing to answer questions and give details. Unfortunately they pride themselves in being pet friendly, but do not allow all pets (breed restriction). Customer service was great, but don’t boast about having a whole apartment building dedicated to pet owners and then discriminate against certain breeds.
They wouldn't fix my water damaged ceiling for months and when I reported it again they lied to my mothers face that it wasn't reported the first time- I found the record of the report in less than five minutes
I lived with them in two different apartment locations for four years, and honestly now I’m amazed I made it past one. The buildings themselves were fine, but god help you if something breaks. I’m writing this the day I leave and as of writing there are multiple things in this apartment that are broken or need maintenance, all of which were reported months ago. Every time this was brought up to the managers, they blamed the maintenance staff, who are apparently not managed by the same team.nnEven after a change in management a few months ago, the problems remained. Their team has major organizational and communication issues that made dealing with them a hassle every time I needed to. Only consider Evergreen if you’re prepared to deal with problems yourself.
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