U-Haul Neighborhood Dealer

We reserved a box truck the day before to ensure we would have no complications. This did not help. The lady who needed to be there for the transaction was not there and when they called her she was just getting out of bed. She said she was on her way and would be there in 15 minutes. Then called back and made more excuses why she couldn’t make it today and we would have to do it another day unless we wanted to go to Alexandria or Shreveport because she is the “Only show in town”. Very rude and unprofessional. We did go elsewhere and not Alexandria or Shreveport.

I had a great experience with this establishment. Made you feel like they knew you forever. Very professional(the 2 guys attending customers that morning). In & out in 20 minutes tops. Thanks

Let me point out that this review does not reflect the persons at this location, rather Uhaul itself! READ THE FINE PRINT ON ALL INSURANCE THEY OFFER!!! We used a tow dolly for my chevy sonic. While loading, the metal ramp broke, resulting in my front bumper taking a hit from landing on the tow dolly. They DO NOT COVER this!!! Their equipment broke but they will not cover it because it was during loading/unloading. Now I am out of pocket for damages to my car.I will not be using uhaul again.nnNow for my review of this place. The manager is super nice. However, the day we were to pick up our tow dolly, we informed them we would be getting it on the way out of town, and this was accepted as long as we didn't come during their lunch time which is totally understandable. We got there at 4 to pick up our dolly only to be told since we didnt arrive at 8am, our reservation was cancelled. This reservation was already paid for when we paid for the truck. So, we had to re-reserve another tow dolly resulting in another $100 in unexpted payments. I have used uhaul before and never had this issues I had in Louisiana. Also, beware the Zwolle location closes at like 1 or 2 and on our trip there, they left the wrong keys in the lock box. There was another lady there trying to pick up a vehicle as well and we both wound up taking about 2 hours to get everything fixed. Like I said, I have used Uhaul before but now I think I will pick a different company if we ever have to move again.......

Quick and easy reservation. Friendly staff.

No problems