The Fitness Equation

The Fitness Equation is a beautiful state of the art facility with lots of machines and plenty of space to have social distancing. There are machines for every area of your body you want to work on and trainers who are happy to help you reach your goals. I love being there and can walk from my home in One Loudoun in 10 minutes, do my workout, and walk home. It's perfect. Dee C.

The equipment, location, and parking were all great positives. The employees I dealt with were so incredibly frustrating that I choose to add mileage and cost to avoid spending any of my money at this establishment.nnStarters I enrolled in a free seven day pass. Received the confirmation from the companies website. Arrived at the gym and was denied access to the gym. First employee at the desk attempted his best to handle the situation. As he called three different people for assistance, all went to voicemail. After waiting ten minutes in lobby with no return calls I decided to pay the $50.00 and sort this conflict out with the appropriate personnel in time.nnI knew the front desk employee was not responsible for this mix up. I reached out via email and voicemail to the sales rep attached to my confirmation email. To which it was two or three days before I received a text trying to ignore my issues but sell me a membership. At which point I clarified I only wish to be contacted via phone. The first phone call is when I was informed I would not be refunded my $50.00. I explained my confirmed free pass and was told it would have to be cleared with the manager. At this point this individual acknowledged my request to not be contacted by text. Conversation ends and it’s two days before I receive another phone call. At this point I have one day left in my “free” week membership. We discussed that the manager was not going to give me a week for free. When I asked to speak to the manager I was told I could only do so in person. Given my work hours being physically present at this location during their hours isn’t possible. Out of frustration I ended the call in hopes of speaking to a different individual the following day. So next day I call, and this individual stated it was their first day. To my surprise they seemed to do quite a bit in efforts of working the system into helping. Everything needed the managers approval. Fortunately this one kind sole noted my account and allowed me access to the gym that morning. Following day I received another call from the original rep. Stating again my money wouldn’t be refunded, a second week wouldn’t be granted, and then explained I should just get the membership because I already paid the price for it to get a weeks pass!! Told him I would not be bringing my business to this gym and to please no longer contact me.nnSo this is when the text messages began. Not ten minutes after that call ended I received one pushing to take the offer for zero down now. These messages have been continuous until I blocked the number. In which a different number has even tried now. Eventually blocking a second number. I went there in the last week of January. And as of today April sixth I was still receiving this text until ten days ago when a second number was blocked.nnOriginally signed up for this place because it is literally next door to me. The equipment was all clean and spaciously laid out. A unique layout that provides a nice area for a comfortable lift. Never had any issues with broken or damaged equipment. Truly a shame, but as a prior service member that’s has had a lifelong exercise regiment I ensure all my family and friends are steered far from any association with this “Business”.

Great gym. I think it is more clean than most gyms I’ve been to and they don’t carry that sweaty gym smell. I love all the machines and equipment, there’s great diversity for all muscle groups.nAlthough I want to point out that someone who was giving me a tour and signed me up for a membership promised me staff goes around every 30 min wiping down equipment for COVID reasons but I have yet to see that happen and I go to the gym about every day.

The enjoyment of the gym has recently deteriorated. I’ve noticed for the past month or two, there has been a significant increase in the gym traffic, limiting the availability of equipment and space. Many people are not even using the equipment, but instead, just inconveniently so, sitting on or near equipment while on their cell phones. Teenagers are crowding all of the gym space as a hangout, and the environment feels more like a teenage social gathering spot, instead of a fitness facility. For the money we spend on membership, we shouldn’t spend more time walking around looking for available equipment than we do actually working out. And we certainly shouldn’t have to deal with disrespectful teenagers and people who just want to sit on gym equipment to talk and play on their cell phones. Believe or not, some of us are actually at the gym...to workout, while following gym etiquette. Still the cleanest gym, professional, and good quality facility. Just needs some rules and enforcement of gym etiquette and distancing regulations.

I love TFE which is always super clean and filled with an abundance of natural light. The fitness instructors are super helpful, knowledgeable and affordable should you want any one on one training. I especially like the cycling classes! Super instructors!! I have also made some great friends via the classes. All good stuff. A+