CVS

I would be so scared to go to this CVS they violate Hipaa policy. I went there to asked about a faulty pregnancy test to the manager, Kayla Johnson, and she said she would not do a return and was very rude. She said out loud “We cannot take a used pregnancy test” out loud on purpose so everyone in line behind me could hear. Mind you I never said it had been used. I was very embarrassed and my neighbor heard it . She is very unprofessional and should not be working with the public ! When I told her that was unnecessary to say my business out loud she said “Well I have to since you aren’t understanding!”nThen said “I’m not doing the return” and walked away all rude and did not give me the number for CVS if I needed help with returns. I told her if she did not like her job to quit. I can’t believe people like that are working at CVS people need privacy especially with medication.

If I could grade a zero I would!!! I also like how they took my review down!! This store is the rudest ever!! Especially when you are sick with pneumonia, you are under doctor's order's not to go out in public for fear that you are at risk for getting COVID-19. Unfortunately, I do not have family to help me, yet for over two hours they made me go round and round through the drive thru with my insurance company on the phone for the information they wanted. They yelled at me stating I was holding up the line, yet they were helping other people just fine. My insurance company was even shocked! When I called to complain the supervisor even yelled at me, totally unprofessional. Save yourself a trip and find a different pharmacy!!!

Walked in, w a bag of returns. The woman working saw me and immediately gave me a look and started shuffling thru an item showcase right next to me......I asked her “are you accepting returns yet” and she said “yeah uh do u have a receipt” her tone was very condescending as if I wasn’t going to have a receipt. I said yes I do. I then switched isles and she happened to move to the isle I was entering....the second I turnt the corner and walked down isle, she and her co worker immediately stopped whispering and just stared.nI turnt around, and went to do my returns. I handed the chasheir my receipt and items, he said bc I didn’t have the card I purchased these items on, I can not return??nI was returning these things for my mom, who’s currently in the hospital, due to, two major spine surgeries she had 4 days ago.....She has her card w her, in her wristlet she took. In the past I’ve been able to return things anywhere and I am pretty sure even at cvs, with or without debit card. If it’s without I’ve had to provide a photo I d at some places, but it’s never been an issue. I asked him since when was this a thing and he said it was “company policy”. Maybe it is, however I could’ve sworn I’ve returned things to cvs getting cash back on a debit card purchase.nnThe way I was treated was what put me off most. I left right after taking my receipt and items back. I refused to give them any business after being made to feel as if I was some sort of criminal or con artist.nHeading over to Walgreens for what I need. The only thing I can think of is that maybe they judged me bc I have colored hair?? Idk? Bc I had returns? Who knows. Either way, that lady working absolutely HATES her job and couldn’t make it any more obvious. Horrible customer service. Expect to be treated as a criminal when going in, whenever she’s working. I think she was a manager. I will not return.

Plenty of parking, nice people who attended you.

The staff goes out their way to make sure we get what we need !