H&R Block

Steve Richardson has been the best experience for us and the reason we continue to use Block. He provides excellent and sound advice, and is an absolute pleasure to work with. He is thorough and articulate. We trust him and feel as if he family.

I cannot believe I even thought getting my taxes done here was a good idea. I personally like to be treated like a human and not like another number. I walked in slightly early for my appointment with Heidi. Heidi hadn’t arrived yet and I was fine with waiting but Sid insisted I handed him my folder with my information. It started with him grabbing my folder of paperwork and then flipping through my papers at the front desk like I don’t matter and my privacy isn’t important. I told him last year had a lot of special occurrences and that I needed help filing because I was scared to file myself. I said I received temporary unemployment and he was like ‘where, where is it!’ ℹ show him, while we are still at the front desk. At this point I’m already uncomfortable and I’m wishing I would have just stayed with turbo tax. So he proceeds to take me back to the cubicle and then he doesn’t say hello, ask me anything personal he just starts telling me $139 student, plus $30, plus $30, plus whatever. I’m like ‘Um sir you have not even addressed me, your not Heidi, and you keep being painfully busy and rushed energy for someone who automatically wants to take $200 from me. I am not against paying for a service, I am thankful for a service but with how easy self taxes are done do you really want to create this type of environment for the small group of people who still trust you all with their paperwork? I’m so put off. I asked Sid for my folder back and said I’m just going to do it through turbo tax because at least Google can explain nicer and more professionally how to do something instead of him. I’m sort of devastated by this interaction and how uncomfortable the situation was. I wish I could of had a real person do my taxes. I wish I could have even met Heidi but that was not my experience at all. Good luck to others to try and go here. I don’t recommend.

Dropped off my paperwork to my preferred tax professional Dave 3 weeks ago. Have not received and information or feedback regarding the status of my taxes in 2 weeks. We have called multiple times and left messages to call back and have received no response. I have sent multiple emails and have received no response. Not sure what the hold up is and if there is an issue. I would just like some clarification and transparency as to what is happening with my personal information. We are paying for a service that is not actually providing said service and it’s frustrating.

My tax preparer, Bob Lee always does a great job with my tax preparation. He is very knowledgeable and a great guy.

Not a very great experience. Firstly I sat in the lobby for 10 minutes listening to the staff arguing in the back. Very unprofessional. The lady Manager approached me with details of what to expect and she wanted to make sure I had all my paperwork (which I did have).nnBob’s assisted me. His personality was very friendly and a pleasure to speak with. I gave specific details on what i needed to both Bob and the Manager. They assured me that I would be able to get what I asked for. Bob was willing to stay late to work on my taxes however upon calling to get an update I learned that he passed my tax papers to Karl who then assisted me later that day. I sat down with Karl to finalize my taxes he stated that I wouldn’t be able to receive the services I needed although the associates from earlier told me something completely different. I stated my frustration, declined services and left.nnMoral of the story my experience was unprofessional, unorganized, and a waste of time.