Bonardi's Formalwear, Inc.

My groom had to wear one of the ring bearers bow ties that I had purchased somewhere else because Bonardis was not capable of helping us. We ordered our tux for groomsmen and the groom months before the wedding. We picked them up three days before the wedding and the groom did not have the purple bow tie as requested. It had a black tie that they said we ordered. (Black tie with everyone else wearing purple, gray pants, brown shoes, brown suspenders.... nothing else black) but that’s fine we had three days before the wedding to get the purple bow tie, miscommunication happens, no big deal, we can fix it. We call, they tell us to come in the next day to pick it up. I go in the next day and was told it is still not there. I stand there with the woman while she calls the Worcester store, she tells them she ordered the purple bow tie, it didn’t come and it was marked urgent. I was reassured someone was personally going to bring it to the store and to come back the next day (our wedding day). Surprise! It’s still not there and now they are even telling us we never ordered it at all! For three days we tried to get the grooms bow tie and they couldn’t make it happen and then out right lied saying we didn’t try. So disappointed. To top things off when trying to talk to them about it we were rudely rushed out of the store. Please save yourself the drama and do your wedding business somewhere else. Little things like this are so easy to avoid and there are plenty of tux shops that are prepared to help you.

John has been taking care of my tux needs for years. He's quick, helpful and always remembers my name and size!

Staff was friendly and very assistive in getting my measurements perfect. She was running the entire store by herself and really impressed me with how quick she was able to do a fitting for me and my four friends. Renting a tux is far pricier than it should be, however. Not busy at all, which was also nice.

Best place very friendly and so helpful

Old school sales support,