Cascade Honda

Super easy car buying expierence no hassle at all, I would recommend this dealer to anyone. Only 2 hours from test drive to taking my new vehicle home. A+++++

Our experience with Cascade Honda was 5-star plus! Our GM truck broke down just outside of Klamath Falls on the way back home to Texas. We found out that there was not a GM dealership in Klamath Falls, but Cascade Honda worked on and carried GM parts. From the moment we pulled into the lot to the moment we left, Cascade Honda demonstrated a level of customer service seldom experienced anymore. Trish, the General Manager, came out to meet us and assured us they would get us on the road again. Dan, our Mechanic worked tirelessly to diagnose and repair our vehicle. Chris, the Service Manager, hooked up our trailer and took us over to the RV park. Lyle, the Service Advisor kept us informed every step of the way on the progress on our vehicle and worked with our after market warranty company to make sure our repairs were accomplished with as little out of pocket cost possible. We were told that Cascade used to be a GM dealership but was selected for closure when GM ran into hard times. GM sure lost out and Honda hit the jackpot because everyone we dealt with at Cascade is a model for what customers are looking for in an automobile dealership.

Well I got waited on right away. Got a good estimate for the work. Brandon told me to call him or come in when I received the part. I received the part in about three days, took the car down, but Brandon was just going on his lunch break. Sooo, John took all the information, placed it on Brandon's desk and said Brandon would call me as he, John, couldn't schedule it as it was Brandon's sale. Well, it is now two days later and I called and left a message for Brandon yesterday, where John assured me Brandon had all my info and would let him know I was waiting for his call. Well, now today the car is in another body shop and I still haven't heard from Brandon. Guess they were just too busy for such a little job. UPDATE It's been five days now and I have not received the promised phone call. But not to worry, I just picked up my car from Lithia Body Shop and it looks great. Guess you know where I'm going next time I need some body work.

The usual top notch service (even with the power outage). The staff is always helpful and efficient.