Nusenda Credit Union

I opened my account at the Socorro Nusenda branch (it was then the New Mexico Educator's Credit Union) in 2013 and they have provided my banking since. While I do most of that banking using there excellent online banking app, I have had occasion to visit the Socorro and other branch offices several times. Without exception, my experiences with Nusenda staff have been positive. Several times they have gone way out of their way to accommodate my needs.

Good luck trying to get anyone to pick up. Been trying for a couple weeks to pay a loan. No call backs no nothing.

Do not do business with this bank. I have a loan and they thier automatic payments do not work. They have threatened me to take my car after a one month late payment for the mess up on the automatic payments. I have even went to their main branch and complained. Their response was they could not do anything or even apologize. And if you check their BBB ratings you can see that their customer service are terrible.

I have a loan serviced through this CU and I will make sure never to deal with them again. They don't have options to pay online, or by phone. They told me I could go into a branch, but there are none in my city. Don't deal with them find a modern bank with the features we should all expect by this point.

Good: I think the new Nusenda is quite nice. The staff are always very friendly to me and assist me with whatever I need. Good Handicap ramps.nnBad: there is NO BIKE RACK near the building and there is not even a decent place to put a bike. Everytime I have to bring it inside.