Map
Detailed Information
- Place Types Airport
- Address 121 Aviation Dr BLDG 303 STE 6, Santa Fe, NM 87501, USA
- Coordinate 35.618225,-106.084467
- Website http://www.hertz.com/rentacar/location/unitedstates/newmexico/s
- Rating 3.8
- Compound Code JW98+76 Santa Fe, New Mexico, U
Openning hours
- Monday 8:00 AM – 5:00 PM
- Tuesday 8:00 AM – 5:00 PM
- Wednesday 8:00 AM – 5:00 PM
- Thursday 8:00 AM – 5:00 PM
- Friday 8:00 AM – 5:00 PM
- Saturday 8:00 AM – 4:00 PM
- Sunday 8:00 AM – 4:00 PM
Photos
Reviews
Inappropriately charged $9.99 fuel charge, or a total fee of $47.98, after I refueled it myself. Scam. Like I am dumb enough to pay that price.
I want to give less than 0 score on this experience and now I understand why this company is on bankruptcy. Booked car should be ready at the pickup place which wasn't. They made me wait then said car is not available till next am. And they told me to get lift/uber to the hotel. After I told the staff I don't have a ride to hotel, he gave us a courtesy ride to hotel which was less than 2 miles. They promised me to send a car next am but never did. When I finally able to speak to an agent after waiting for over several minutes he gave me another office number to call saying there's a car available. That office gave me another place to call, the 3rd office said no. They should provide a car which I booked, they didn't bother to look up other place to have a car, should communicate and provide me a car and failed all part! I will never use this company in my life!
DO NOT RENT FROM HERTZ SANTA FE!!!!!!! I rented a car from them, drove a mile down the road and every light in the dashboard lite up, so I turned around and exchanged it. The second car seemed fine until I was driving down the interstate and the BUMPER FELL OFF the car!!! I called Hertz and they told me in so many words, “Sorry. We can’t help you because you’re in the middle of nowhere. But drive the car another 300 miles to the next Hertz to exchange it.” Yes, I was in the middle of NOWHERE stranded by Hertz and their poorly maintained vehicle. Thankfully a good samaritan saved me with some bungee cords.nAnd the kicker is they charged me $700 for the bumper repair! They was absolutely no way I could see the bumper was not attached correctly to the car during a routine walk around the vehicle.nThe moral of the story is avoid this company!nReason:n1. First car was faulty.n2. Second car fell apartn3. Terrible customer service that will strand you on the side of the road. As a female, in the middle of nowhere, that is a really scary situation!n4. They will try and scam you and you insurance company for their terribly assemble car.n5. Rent from a company that isn’t trying to scam their customers.
Closed at 3 on thanksgiving with no notice to customers with rental cars who had flight delays. It was clear on the board across form the booth when the last flights would arrive. Could have left keys at Avis, called customers with reservations, anything to help, but just left with a hefty middle finger. Arrived at 4 to a locked gate. Happy thanksgiving from all of those at Hertz who have no idea they work in a customer service industry. Great work.
Reserved a car here because my daughter’s is being repaired, but after driving to the airport to pick it up, I was told that they didn’t have any cars. Person in charge was very unhelpful and unsympathetic, took no responsibility for their mistake. Never again will I rent a car from Hertz.
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