Metcalf Electric

We operate a commercial facility that is always in need of electrical adjustments, upgrades and so on. The Metcalf team has been our go-to electrical company and they are WONDERFUL. Their team is always punctual, polite and professional. They have complete a ton of work in our facility including general electrical repairs, circuit additions, ceiling drops, panel swaps, complex issue resolutions, equipment connections and preparations for city inspection. Norman and crew remember every change and addition so none of the work is double-completed. The work-to-invoice ratio is good with very fair pricing. I have no hesitations in recommending the Metcalf team to my friends and colleagues.

Food was good ,open till 2am everyday

Amazing work, fast, friendly and quality. My father was an electrical contractor from 1951 to 2012. Owned Santa Monica Electric, that whole time. I did not go into the trades. I am a white collar professional. Dave and Norman did the entire wiring at my new home construction of my now gorgeous home in east Sac. My father was extremely impressed when he inspected it. And that says a lot. I refer them to everyone I know and everyone loves them. It's that simple.

Dave was quick and efficient. In my case, be diagnosed our problem over the phone but did add that it could be another problem. He was friendly and you will not be disappointed.

MY RESPONSE:nnI agree that mistakes do happen even to good companies. What makes the difference is how companies respond to those mistakes. I agree that your initial response to this mistake was professional and reasonable. I even told you that I hadn’t posted a negative review of your company yet because you had such a good reputation online and I wanted to give you a chance to make it right. I’m not sure what made you decide to go down this road but the consequence is a public debate with an unhappy customer which is beneficial to neither of us.nnAt this point Norman has accused me of libel, extortion and “gas lighting” for simply telling the truth. Initially he apologized profusely because his foreman “misunderstood the scope of the job,” but then in his post he says a few electrical boxes were simply missed (again I think the truth is important; he claimed our house is 3,500 square feet. That is a gross exaggeration). The boxes that were “missed” were outlets that were easily visible to the naked eye in main living areas. His argument is that all connections in hard to reach areas were repaired correctly but simple electrical outlets immediately visible when you walk into a room were “missed?” I guess that is possible but it seems very unlikely to me. The electrician who eventually re-wired the house did not find aluminum connections repaired in the manner with which Norman described they would be repaired when we discussed the job.nnNorman, you claim that you responded with your lawyer after I threatened to sue you and reported you to the CSLB. This is simply not true. After our text conversation on October 25th your lawyer contacted me on Wednesday October 31st with an aggressive letter aimed to, in my opinion, scare me out of pursuing the issue further. I gave you fair warning that I was planning on reporting you to the CSLB if we could not resolve our differences. On Monday December 17th your lawyer was sent a draft of the CSLB complaint for review. I did not submit the CSLB claim until April because I was hoping we could work things out. The CSLB case was dismissed because technically the contract for repairs was between you and the sellers of the home despite the fact that I owned the home when the work was supposed to be completed, not because they found that you didn’t do anything wrong.nnThank you for letting me know that you gave a refund to the sellers of the home; this is new information to me. When the work took place I owned the home and a stipulation of buying the home in the first place was that all aluminum connections would be repaired, so it is very confusing to me that the sellers got a refund and I got a house with unrepaired aluminum wiring. It appears the sellers accepted a refund knowing the repairs were not completed. That is very useful information for me, thank you.nnYou are correct that I said I did not want you in my house again. Would you want someone in your home who acccepted payment for a job that was not completed? I was willing to consider future outdoor electrical work as part of reimbursement instead of demanding a cash payment; I fail to see how this implicates me as being manipulative.nnAt the end of the day I think it comes down to this: Norman Metcalf was paid to do a job that was not completed. Instead of doing the professional thing and making it right he chose to use a lawyer in an attempt to intimidate the person who was affected by the incomplete work. I truly regret that I have had to spend time and energy defending myself against libel, extortion and “gas-lighting” on a public forum. I have far better things to do with my time but I also won’t stand for these accusations from a company that treats clients this way.