Once Upon A Child

I’m not sure how they price their items when you sell to them but they do not give you much for them. You are better off selling online or at a garage sale. I understand they need to make a profit. I brought stuff to sell to them and whatever they did not buy I brought back 2 days later and they bought it all so I also don’t understand how they pick and choose what to buy and what not to buy

I recently went in to sell some of my kids clothes. These clothes were either new with tags still on or worn once maybe maybe twice. 95% of the stuff I brought in were name brand and expensive. Out of about 100 items they picked 62, pair of Jordan’s, lots of Nike track and sweat suits, polo jeans and sweaters, lots and lots of Zara clothes. They took in all the high end clothes. I was told I was going to get 50% of 40% of what the cloths price (~20%). I was offered $78 for 62 items that cost me over $1500. They gave me about 1.25 per item. That was about 5% of what we paid. At which point I decided to leave the store and give away the clothes rather than have a store rip me off to make a profit. If you have cheap clothes, go ahead and sell it there. They’ll pay you per item. These guys claim to use a computer system to determine the value of your clothes, but they don’t. If they did, they wouldn’t have offered what they did. Even if these clothes were past season and in clearance, and I still only were to only receive 20% for them. It will be well over $78. It’s good if your going to shop, but don’t sell your stuff to this store. YOU’LL BE MAKING A GREATER SERVICE DONATING THEM OR GIVING THEM AWAY, THEN SELLING IT TO STORE THAT’S TRYING TO RIP YOU OFF.nnAlso I want to add the whole experience was really sketchy. Once they reviewed all the items, all they said was “We’re going to give you $78 for these 62 items and giving you back the rest.” Immediately after that without been given a chance to acknowledge anything they were handing me cash and a receipt ( as if they wanted to get rid of me). I was rushed, they offered no explanation, and it was as if they wanted to get the transaction done quickly so that I wouldn’t noticed that I was being ripped off. When I asked to look at what they decided to take, they huddled together and whispered amongst themselves while starring at us. The lady who handed us the clothes simply placed our bin on the floor while rolling her eyes at us. The place smells like vomit, needs to be cleaned, and employees need and attitude change.

Our first stop for cleats! Kids grow so fast it's crazy to buy new. Always a great selection especially for the younger ones..clothes/toys/strollers/accessories. Store has a rewards program too.

i love this store but i do not like the employees. a few of them are nice, the owner is nice but the employee chrissy was so rude and overall nasty. i sold to other OUAC stores pre pandemic and it was my first time selling here so i didn’t know how it works and she was so rude when i asked a few questions. this is the second experience i had with her and first time i thought she was just having a bad day but i can see she’s just awful with customer service

I am writing to complain about my experience at the Scardale, NY location. I had a terrible interaction with the store manager Saturday morning. The online appointment I scheduled on the website allowed me to make a 9 am appointment. I was advised in a very rude manner that it was a glitch in their system which caused the appointment to be scheduled before 10 am.nnI have sold with the company at the Scarsdale and Paramus numerous times. But, this is the first time I had a terrible customer service experience.