Moishe's Self Storage

I cannot say enough positive things about Moishe’s Storage. I work for a nonprofit and I came to my company’s storage unit alone to accept a delivery of book donations. I was told it would be 6 pallets. It wound up being 15 pallets. They volunteered their time to unload the pallets off the truck (I didn’t have the right equipment either, so they already went above and beyond), helped me rearrange my storage unit to make sure all pallets would fit AND moved the pallets into my storage unit. I was about ready to cry 10 times today, and every single time the prevented that from happening, graciously helped me, and asked for nothing in return. They did this all free of charge. They were safe, professional, and kind. Today happens to be world kindness day, and my god, did they go above an beyond ALL DAY — literally since they opened til close to help me get all the books in my unit. Because of them, tens of thousands of kids in NYC hospitals and clinics will be receiving new books. If you’re looking for a place to store your belongings or help you move, I can not recommend them enough. THANK YOU, THANK YOU, THANK YOU!!

Where do I begin (part two)... after my moving fiasco and after reading my first review Moishe’s tried to make it right by calling me immediately and offering me a free month of storage given the horrible experience I had moving in, which I appreciated. However, I knew it was too good to be true and sure enough this month my credit card was charged for the upcoming month even though I was told over the phone and have in email that I was receiving a free month. So today I called customer service and the woman on the phone begins with well ‘I have no record of this in the system and after all your pick up was free and I signed a waiver’. Not sure how signing a waiver has any relevance to what I was calling about. I had to tell her that this specific rep called me and emailed me regarding my free month from the horrible pick up experience. She asked that I forward the email communication which I did and I asked for her to give me a call back once it was sorted out which of course I never did. This company has zero regard for what customer service and customer satisfaction mean and any person I have spoken/dealt with through this whole nightmare experience has had the biggest attitude. With the hundreds of moving companies in NYC you will want to save yourself a headache and go with some other company that actually cares about customer service and satisfaction. I wish I would have taken all the negative reviews here more seriously because it’s just horrible.

Moishes in LIC is a safe, clean, climate-controlled storage facility. I have never seen any insects or rodents in their building, nor has any of my property been damaged while I was a tenant. The staff is very helpful and has great customer service skills. I made a great choice when I chose Moishes!

We all experience a Full Stop on life...I apologize if I inconvenienced anyone. I am aware of your gestures in the past and I appreciate them I'm sure I said Thank you. It was again an unexpected increase and yes in an epic situation. Thank you for your fast response I do appreciate it. Glad to continue business moving forward. Best regards to all Daniel Maldonado

I like moishe alot though my dad broke his leg with a trolley ud83duded2 but apart from that it's great ud83dude09