The North Face Broadway

We were really impressed with the service, the gentleman knew what I was looking for (inliner) and the young lady pointed me in the right direction. Very expensive but I'm sure it was worth it. The gentleman was impressed with the good condition of my Gortex coat. Between 13 to 15 yrs old. I would definitely shop there again and recommend friends and family to shop there. Recommended.

So, I spend $400 for a jacket. I made sure to confirm that the warranty was all inclusive. The saleswoman told me yes. If anything goes wrong, bring it back. They will either replace it or fix it at no cost. A year goes by and the zipper no longer works. Now, mind you, I am never hard on my clothes. They last for years. This one didn’t. So I took it back. There was also a small tear in the back which was completely my fault and I didn’t care much about having it repaired since I was going in for buy another North Face coat and use this one for walking my dog in the morning.nWhen I returned the coat, the salesperson said that they would most likely send me a new coat. Great! So, 6 weeks go by and I received a package in the mail. It was from Northface. I opened it and it was my unrepaired coat with a message that they were sending it back because they couldn’t t reach me. I have been holed up in my apartment the entire pandemic, answer all my mail, texts, Emails and calls. No they didn’t reach out. Anyway, attached to the coat Was an estimate for the small rip, for $85. They did not repair the zipper. A waste of 6 weeks. So I call their warranty department and she tells me that they don’t warranty rips. Very unfriendly. And absolutely useless. I asked why they didn’t repair the zipper. She had no answer and no solution.nI threw the coat in the trash. Will shop for a new one from anywhere except Northface. Terrible customer service. Never again.

I was really impressed with the service, the gentleman knew what I was looking for (inliner) and the young lady pointed me in the right direction. Very expensive but I'm sure it was worth it. The gentleman was impressed with the good condition of my Gortex coat. Between 13 to 15 yrs old. I would definitely shop there again and recommend friends and family to shop there.

Nice staff. Well stocked but not everything is in stock. Great selection.

I love this place. They have water, coffee, coconut water, energy drinks, fuel, etc. Perfect place to start/end your long run. They have everything here and it is 10% off with check-in.