Fitness Factory Health Club

The gym has so much great equipment and especially for the price. The only issue I have is I froze my membership during covid and they started charging me again in February, my closed checking account. I figured someone would of called me and they documented they did but I did not receive any phone calls or emails about it and only found out when I went in to personally unfreeze my account. If I had stopped going permanently these charges would have continued to be charged without my knowledge.

Always closes when it snows even when it’s not bad and their game plan when it snows is awful. They should really be taking notes from top shelf because they are losing many customers from them even though their membership is double the cost. Absurd.

Best gym in the Rockaway/Dover/Denville area. Hands down.

Since Fitness Factory reopened in Aug 2020, they opted to automatiy charge each member's account after several months of no communication. Beware of unprofessional business & watch your bank statement for unauthorized pulls from your bank acct. Very unprofessional; poor communication. Mgmt should properly notify consumers.

I am a personal trainer who was looking for a new gym because when I work out at mine everyone stops to ask me questions and it’s been affecting my workout since most of my personal workouts are being turned into one on ones with my clients. From the second I walked into this gym it was SUPER unwelcoming. I walked in and asked if I could get the free three day pass that is advertised on their website. The girl signed me in and asked me for $10 for the day pass. I had to remind the staff that the day pass is advertised as free and she responded with “oh yeah I didn’t know you meant that one” after I said “the free three day pass” three times. Then once we were finished setting up I expected some sort of explanation on covid policy’s or general floor rules since every gym is a little different with their etiquette. Instead she just looked at me and super rudely said “okay bye”. I was kinda shocked but I don’t go to a gym for the staff so I brushed it off and moved into the gym itself. I did a lap of the gym to familiarize myself with the area and look for something posted as to their covid policy’s. The entire time I walked through not a single person was properly wearing their mask. There was a guy who completely took it off beside me and instead of addressing it the staff sat there talking about how excited they were to go to a guys house tomorrow... other members were laughing at me and making fun of how I did my workouts (literally pointing and laughing and I will add in again I’m a personal trainer and I hold the gold standard for fitness certifications, I know what I’m doing I’ve been lifting seriously for 5/6 years now). I was so miserable the whole time I was there I eventually just up and left without finishing the workout I had planned. The gym is big and that’s cool but if you care about the quality of your workout this place just isn’t it, it’s a bunch of big guys who don’t care about their form at all and need super high weights to compensate for doing the exercises flat out wrong then laughing at those of us doing them correct. I thought maybe I could fix the uncomfortable feeling by going into the women’s workout room but that area is just a joke. If you’re a woman who wants a serious workout you won’t get it in there. It was a really bad experience and kinda ruined my mood and my workout. I have two more free days and I don't even wants to use the free days it was so bad.