Zions Bank Draper

I've been banking at this location for 13 years now and have never experienced a single problem. Large or small amounts to have transferred, dispensed, invested or what have you it's all been straight forward and simple. Whomever does the hiring at this branch is a genius and a professional.

I’ve been in and out of this location over several years. Always great service and very kind staff.

I don’t have an account here, but I came to get some cash exchanged to euros for a trip to Italy. Laura helped me, and she was super friendly and helpful. Great experience!

Yikes, came in to see a personal banker about a wire transfer, finally bailed 45 minutes later with several folks ahead of me and zero communication from Zions about what to expect. Shortly thereafter I got a mailing about account fee increases. Promptly canceled account. As an aside, Bank of Utah has been great so far.

Unfortunately, Zions will be losing this long time customer and my business after 21 years. They are incapable of handling even the most simple of requests. I have 1 personal checking account and a couple of joint accounts. The joint account holder and I have agreed that despite the 3 dollar a month paper statement fee we would prefer to have the paper trail for our records for acounts a and b. Ergo 2 accounts would remain on paper statement cycle. The joint account c would remain paperless despite the new fee as it's activity is minimal and easily monitored. I prefer online banking and as it's my personal account there should be no crossover in actions. However, despite 8 phone calls, 3 in person visits and one rude teller insisting it was my fault they have managed to single handedly move ALL the accounts - including my personal account - from paperless to paper to paperless and then paper and now back again. I'm not sure how I could be more clear that account A and B ending in xxxx and xxxy is to be paperless and account b ending in xxyz is to be sent a monthly paper statement? Still, they've seemingly made the impossibility of repeated incompetence a reality. I'm not looking forward to the hassle of moving company accounts and redoing attorney paperwork etc, but this has been a non-stop nightmare for 5 months now. Each cycle I feel I should start a betting pool as to whether I will be able to access my accounts online or if I will be receiving multiple paper statements. If they can't handle such a small request, which quite frankly is a backbone of banking, and then they have the audacity to accuse me of messing up their system by trying to login to MY ACCOUNT before 30 days has passed then I am quite certain they are not trustworthy enough to handle my money or my business.