Storage Rentals of America

After only 3 months of renting a storage unit, I am leaving and very DISAPPOINTED and UNIMPRESSED in SROA - GR. The company increased my rate over 20%. They do not care about retaining customers but simply bait you in and then raise the prices and justified this by saying they look at rates from other companies. I am glad I was not in a full unit and could afford to get my stuff out and find another place quickly (and locked in a cheaper rate for a year) without being stuck and paying the higher rate. When they could simply keep prices the same for same unit for existing customers instead of increasing bottom line and even getting a refund for the remaining days - they must not know what a prepay is or how it works but will have a paid unit for the rest of the month and then charge another customer for same unit and prorate for the remaining days in month.nnThe facility was not well taken care of and snow was just piled in front of units, causing a challenge of getting in/out of units. The unit was not maintained at all and had a roller broken and off the track, creating an unsafe door that could fall in. This was addressed when moving and was promised to receive a call to get the roller fixed (which this was before it ever snowed).nnThe property manager was friendly enough but did not seem like getting the price issue resolved or even seemed to care. Simply stating this was a corporate call and they would not budge. When told I was leaving, I was asked about making sure everything was out but never received anything official for leaving and confirming the account has been closed.nn*****Update to reply to response*****nnThank you for the response. If you would like to start improving policy, maybe you could start with refunding me for the remaining month of January 2021? That would definitely be be a great place to start.

I moved out of this facility after realizing I was paying 40 more a month than another space; and I am asking why I need to shovel snow to open my storage access. The place is poorly maintained, unplowed

I’m on the process of moving and searching for a storage to, date what I’m going through and when I heard and was suggested with storage rental of America a lady consultant help me of the name Latoya and she was very great and professional and she make me feel welcome and to be pleased to be there I gave it a five star with a smile and great greetings she gave me kudos to Latoya

This is the first time I have rented a storage unit. Everyone I talked to was professional and patient to answer all my questions and to guide me through the steps necessary to secure the spot. Pricing is very competitive too!

Hello been a tenant for 2 1/2 years, CubeSmart was the old owners which had wonderful service and great staffing. The new owners STORAGE RENTALS OF AMERICA took over the property and my rent was raised quite a bit $40+ and their online pricing for new tenants is what my charge use to be for my rental unit. I asked the manager why my pricing was raised and online it’s closer to the price of what I was paying before. The Manager told me the price will raise on the new tenants also once they become a tenant and when I questioned the manager about just reeling customers in and once you get the costumer services the prices raise. The manager quote “Cable does it all the time”.... If looking for a storage unit make sure to ask these questions about price raising because at SROA your price will raise once you become a tenant....