Map
Detailed Information
- Place Types Amusement park
- Address 3575 N U.S. 31 S, Traverse City, MI 49684, USA
- Coordinate 44.7388194,-85.6475857
- Website https://www.greatwolf.com/traverse-city?utm_source=google&utm_m
- Rating 4.4
- Compound Code P9Q2+GX Traverse City, MI, USA
Openning hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
Photos
Reviews
A few years ago, me and my family went here and it was FUN! We went to the arcade and the water park and it was great. 1 problem: Why is it that we have to wear wolf ears? But overall it is still AMAZING!
We never made it to the lodge. My mother booked a stay well in advance and received an email stating they would still be closed due to COVID on the dates we were scheduled for. This alone is not the problem, the issue lies in how they chose to take care of us afterward. They will not honor the deal we had for a future date, even though, it was directly from them. Very poor customer service. A good company, that knows customer experience is what keeps businesses going, would recognize this, obviously they are not that.
Not typically one to complain online, but after hearing so many good things about Great Wolf Lodge, I’m so disappointed in them. We booked with a good deal for the kids’ Christmas present and have had the understandable inconvenience of having to reschedule twice due to Covid shutdown. I was told yesterday that to book ANY weekend would now be more than double the original fee, but if I was able to find a time in April between a Sunday or Thursday, they would honor the original rate. I called back today, and, once again, when I called back today to book after approving days with work, they want to charge almost double the rate ud83dude21nnUpdate: the followed up and honored their original rate for the dates I requested
No notification! I randomly called today to see if I could check in early to take my kids swimming only to find out on the Great Wolf Lodge voice mail that they are closing down till 3/21/21; I had reservations on 3/12/21. I have received no email, no phone call, or even a text message that they were not going to be open. I hope that others that had reserved were able to cancel and get a full refund.
We love our Great Wolf Lodge Family!! We could go to closer water parks, but Great Wolf Treats you like Family!! We go at least once a year if we could go more we would!! No matter the issues you may come across they make sure your stay is superb. I love our GWL Family!! I pray for many more years of laughs, fun and family adventure!
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