Dairy Queen

My son ordered ice cream and chicken tenders, as he has done several times before. We have ALWAYS been given the ice cream before the food. So after seeing 2 folks behind him receive their ice cream ahead of him he went up to the window after standing there for 10 minutes, and asked where is ice cream was. Instead of the manager (?) handling it professionally, she flipped off at the mouth saying the ice cream is always given at the same time as the food (lie) and then proceeding to tell him that she'll not give him any food at all and give him his money back simply because he disagreed with her! That is NOT how it should have been handled, at all! You, Missy, need to be retrained in customer service! First of all you should ALWAYS ask if the customer wants the ice cream first or with the food! Did you stop to think their might be another person in the car, as I was, that the ice cream was for?! Obviously not! Secondly, because a customer disagrees with you, you NEVER threaten to simply not serve them!!!! Unless you are being threatened or cussed out, have you not been taught that THE CUSTOMER IS ALWAYS RIGHT?! The mentality of Rockland has gone so downhill in many ways, it's horrible. You, Missy, yes I'm being sarcastic, need to be retrained, find another job, or be FIRED! You handled the situation completely wrong! And it's not the first time I've, we've experienced ignorance at this DQ!

Food is always great & the chef was very pleasant. Love the popcorn shrimp.

DQ has nice crispy hot food & great ice cream!

Slow service on a cooler Sunday not sure if this or normal. The ladies inside where very polite though.

It's got a really good chicken sandwich