Tyson Motor

November 2018 I purchased a 2019 Jeep Renegade. I had the best car buying experience ever from this dealership and I knew I would be back. I've gotten all my oil changes and maintenance done at Tyson as well. 3-17-21 I upgraded my truck to a 2021 Jeep Cherokee and I am In love. This dealership is the best in the business. My salesman was Tim G. Firstly he remembered me from my previous purchase which was awesome. I told him what I was interested in and He spared no expense to make sure I was 100% satisfied. Next was the money/ payment. Tim made sure that I did not go outside of my price range for monthly payments. He was very honest and not pushy for a sale like some salesman can be. He went back and forth until I was happy!!! Tim is awesome. Larry did an amazing job at structuring my deal. This takes a lot of patience and he did it with a smile. JP in finance did a superior job at explaining the different additional coverages such as GAP. He was very organized with the paperwork and he was very friendly which made signing Exciting. I have been doing business with Tyson since 2018 and I will forever be a loyal customer.

Just picked up my 2021 Jeep 392 and couldn't have been happier with the experience. Brian in sales is an honest, hard worker and did everything possible to make us happy with our purchase. Highly recommended.

Received extremely poor service from the service department. Ray was the representative I spoke with and I wanted to return parts I had previously purchased. Ray became irate and upset stating there is a 20% restocking fee. I stated I understood and wanted to express I purchased them October 2020 and did not received them to my body shop as of December 2020 and I provided my receipt to Ray. I explained there was a possible misunderstanding while delivering parts and I just wanted a refund at this point as I no longer needed the parts. Ray was very upset and advised they tried to deliver them twice and was visibly agitated and chucked the receipt towards me.nI then requested to speak to a manager as Ray was acting in a very aggressive manner. Manager Bill came and as I was explaining all I wanted to do was obtain a refund and understood the 20% restocking fee, representative Ray was walking aggressively towards me and manager Bill had to hold him back.nI was in disbelief of what was happening and decided to process my refund with the cashier. I left the property as soon as possible as I did not feel safe as manager Bill did not care of this behavior.nnI have never encountered this type of poor service for a major establishment. Will not be conducting business with them any further. Contacted management and spoke with Patrick advised of behavior happening in his establishment.

2nd time this has happened: my appt was for 12:45. Asked for a general manager at 3pm. Didn't get out until 3:15. No communication, no compensation. An apology and out the door. First time, shame on them; second, shame on me. Officially lost my business.

Service Dept is horrible. Had an appt to drop my truck off on a wed for service on thursday. Was told truck would be ready thurs afternoon when appt was made as i needed it for a job on friday. Was then told guess thats not happening. They didnt even pull my truck into the till 30 mins before close on thursday.