Planet Fitness

This is by far the worst gym I have ever visited and after being humiliated and harassed by the manager Richard I am certain I won’t ever be coming back to planet fitness. Someone really needs to talk to this manager he even said he was the district manager but after seeing his name tag he admitted he wasn’t.nnThis location is not the location to go to. I was testing out planet fitness with my friends black card when the manager had us stop and told us we had an outstanding balance, we assured him we had had this issue resolved at a different location. Some time went by and the manager Richard for the bloomingdale location came to my friend and I with a raised voice so that everyone in the stretching room could hear and told us we had to either leave the gym or finish our workout and never come back. He said he had called and they told him no one had ever called before and that we hadn’t visited the gym in months. He told us that since we had lied to him we had those two options. He stepped on my integrity, harassed us, and humiliated us to the point were we just wanted to leave “a judgment free zone” I think this could’ve easily been resolved if he pulled us to the side to speak but he did it so everyone at a busy time could hear him. We had solved the outstanding balance issue on Thursday April 8, 2021 and have proof that we were at different gyms with no issue.nIf someone could please contact me, I don’t think anyone should ever be treated this way specially without knowing the entire story.nnThanks,nDani

I find it interesting that there are several complaints from members about people not wearing masks. I have found the opposite experience where there is too much in the enforcement of wearing masks. I have recently canceled my subscribed because I don't appreciate being called out for my mask just slipping below my nose while in the midst of running in the tone it was received. To all of the members that are worried about people not wearing masks, it's simple, just don't go if you don't feel safe. The spacing is adequate and I believe the staff is trying to keep the place clean, but that is also up to the members to clean up after themselves as well. I would consider coming back if it wasn't like I being watched like a hawk if my mask falls a little.

Good fitness, they have more machines than the Addison location and it’s also a bit bigger. I liked the Addison location when I first started , because it’s smaller but it can get crowded, whereas this one will always have space for everyone. The staff is friendly, my first day there they showed me around and answered all my questions :)

REALLY great staff! I accidentally made a mistake with my membership, totally my fault, & the corrected MY mistake for me! I’m actually SHOCKED. Every other gym i’ve ever belonged to has made things very difficult. Thank you to Richard (manager) who went out of his way to help me, it seriously meant a lot to us in these difficult times!! Thank you SO MUCH!!!!

Great location so glad they opened back up the staff here is great and helpful. I recently changed to this location and Matt helped me out and made the process so easy. I highly recommend coming to this location.