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SunTrust

402 Cox Creek Pkwy, Florence, AL 35630, USA
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Detailed Information
Openning hours
  • Monday 9:00 AM – 5:00 PM
  • Tuesday 9:00 AM – 5:00 PM
  • Wednesday 9:00 AM – 5:00 PM
  • Thursday 9:00 AM – 5:00 PM
  • Friday 9:00 AM – 5:00 PM
  • Saturday Closed
  • Sunday Closed
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SunTrust
Reviews
Buck Olive (04/01/2021)
Fees like crazy and you want even know they're pulling money out unless you keep a close eye on it.
Carlisle Jones (10/13/2020)
The atm at the downtown location and the one by target NEVER works! It always spits my deposit out. So frustrating! Literally makes me want to change banks! Also, the target location’s drive thru takes forever - as in almost 10 minutes per car!
Lynn Lising (03/30/2020)
cashiers are moving in their own pace and doesn't seems to know what to look for and where to click .. it took 15 minutes wait time plus another 15 minutes when i get to the counter for a simple cash deposit! 2weeks ago i went to the drive thru to make a cash deposit on a weekday it took 2 day's before it's cleared and my cash available to me..why? it says pending ..i think cash deposit should be available for you to use immediately!!
J. Elaine McGee (03/31/2020)
Your csr at Cox Creek branch in Florence, ALnwas professional and seemed like a family friend in helping me. Thank you for the absolute best customer service!nMay God bless you all with divine health during this time.
Jim Taylor (01/10/2020)
Worst customer service I have ever received. My card was compromised this past weekend and I was not notified at all! The only way I found out is because I tried using my card to get some coffee, come to find out it had been compromised!! Not one phone call, text, email...nothing!! I went in to this branch to have a replacement card sent out. I was told it would be expedited and should expect it on Thursday, nothing came in the mail. Called the branch, gentleman wouldn't let me finish what I was trying to ask before he rudely transferred me to customer service. Once I explained what happened I was informed that there was never an order sent for a replacement card. So now I have to wait another week before I can even get a new card. Luckily I don't have any bills coming out until later this month. Otherwise Id be in trouble! I could go to the bank and withdraw cash but I am at work during their business hours and I dont have time to stop in. Also, I called and left a message with the branch manager and NOTHING!!! I have been with this bank for close to four years. Seems customer service has fallen through the cracks with this merger. I'll be switching banks soon and I advise anyone to do the same.
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