Home Services at The Home Depot

Good place for all in one hardware.

Terrible experience today at Home Depot. A return/exchance on a sump pump with 1 year warranty was denied after only having it for 4 months. 3 month in-store warranty was expired unless authorized by the manufacturer. Contacted manufacturer and was told that their pump was only capable of pumping water for a few seconds at a time and was not capable of 500 gallons. This is a 1/3 hp Everbuilt Sump Pump with claims of 12,870 liters per hour. False claims, terrible product, worse customer service on top of that. Buyers beware. Everbuilt in partnership with Home Depot look for ways to deny warranty on their products. Nowhere on the instructions does it state the pump can only work for a few seconds. What would even be the purpose of a $128 dollar pump if it is only capable of a few seconds of operation?n..............nn8/8/17 update: Home Depot corporate contacted me and resolved the problem. A big surprise. They were very pleasant to work with and contacted the store to resolve the matter. Thank you for making things right. I am updating my review from 1 star to 3 thanks to them but I am still upset that I had to go through a bad time over the manufacturer's (Everbuilt) terrible and rude customer service. It is still unfortunate that I had to go as far as writing to corporate to make something so simple right. Again, thank you Home Depot for making it right. Everbuilt Pumps is who I will avoid from now on.

Good place good service