Smoothie King

Didnt catch the name of the young man working here tonight but customer service was excellent. He kindly offered suggestions and the smoothie was on point. Will definitely be coming back here. ud83dudc4d

I work up the street about 5 min away. I go here at least 2-3 time a wk. never really had a bad experience till Saturday Dec 26th when I order a 40oz strawberry/banana like I always do. 1: The flavor wasn’t really there this time around 2: it took almost 20 min to get my smoothie when there was only a couple in front of me. 3: I order a 40oz and pay for a 40oz. If you made a mistake by forgetting to put an ingredient or something in please tell me oh I’m sorry I didn’t put enough this or that. Instead when the guy handed me the cup his face said it all. That’s probably why the smoothie didn’t taste right and why the smoothie didn’t fill the 40 oz cup that I paid for. Should’ve gotten the 32oz instead then I won’t feel like I’m getting rip off. I would’ve said something but I was running late for work because I waited longer than I thought I would. See picture below. Feel rip off paying over 10 dollar for something I didn’t get.

Ordered online in my car. Picked it up 8 minutes later. They've adapted well to covid restrictions. Recommend for quick snack.

Customer service at this location is a joke! I went in today to get a drink and was serviced by a guy named John who was beyond rude. When trying to pay I inserted my card too fast and was told by the employee John “that’s why you don’t talk on the phone when trying to pay.” I did have my phone in my ear but was not actually talking at the time. I had the other person on hold while I was paying. His comment was completely unnecessary and even if he felt that way, you don’t speak that way in the customer service world. I didn’t mention anything until I brought up the issue of my last purchase. I was there a week ago and purchased two bags that were on the shelves that were a year old. Not kidding, the picture is below to prove it! His lack of care and total disregard when I mentioned the purchase had me baffled. He started yelling and telling me how I was wrong for thinking the way I did and I was the one being rude for telling him that his lack of care really showed. The guy wasn’t even apologetic about anything but instead was very argumentative. When I proceed to ask him what his name was he stated he didn’t have to give me his name and that he was the manager so basically that's how far it would go. He even mentioned how I didn’t know anything about customer service and he had a degree in customer service/hospitality. All this is happening while another customer is in the store. I’ve lived in the Addison area for years now and this has been my go to location despite the drinks being a hit or miss. I can tell you that after this incident I will definitely NOT be returning at all to this location or any of their other locations. I’ll take my money elsewhere.

Ordered 40 oz immune builder. Smoothie was not sweet like it is at the 3 other locations I go to. Missing something