H&R Block

I made an appointment online for 11am . When I arrived I was informed to just come in and drop off your information and leave. Why have an appointment if you just drop off ? I asked if it would be done that day , the man at the front said they will work all night to ensure it’s done . I came back at 4pm and asked the lady, now at the front counter and she checked on my paper work and said I was right on top & that they just started working on today’s submissions. I returned again at 800pm, I asked the same woman about my paper work and she checked again, which I heard the accountant with my paperwork say “multiple states, that’s last” At 9pm I received a call saying they wouldn’t be able to do it today however they will get to it first thing in the morning when they open. They opened at 9am, I called at 11am the gentleman said he hadn’t gotten to it. He alerted me that he wouldn’t be able to get to it today. And that I should bring it to Brockton . I was very professional to them and they were courteous when I came in to retrieve my paper work . However their communication leaves much to be desired . It felt scammy to have an online system to record an appointment time only to be told you don’t have one and come pick up your paperwork and try another store. I’ve never dealt with H & R block before and honestly I probably will not in the future. I realize tax time is hectic and waiting till the last moment makes things difficult, However I think I should have been dealt with in a more straightforward honest approach . I would have given them a 2.5 if that was an option , but since I didn’t receive the service and wasted a day an a half I used my own accounting skills and rounded down .

The tax pros do not have proper knowledge about rules defining tax-purpose residency of different people and they do not take responsibility for their mistakes.

Amazing. I'm not good at this. You are perfect and patient. Thank you . took the time to go the extra mile while I had to contact my wife about ssn with my kid. I will be back every year.

My agent is excellent, I've been coming to her for years! She has a great attitude and is very thorough.

My tax professional, Brenda was amazing. Really great person and H&R block is extremely lucky to have her on their team !