Tropical Smoothie Cafe

I love Tropical Smoothie!!! They have the best smoothies compared to any other chain smoothie shop and have great food as well! This location has always exuded quick and friendly service. I enjoy using the app to order ahead and get rewards. They’re dining area is very open and clean making it easy to social distance.

I love the fact that you have vegan options. The customer service is good! The foods is inconsistent. Sometimes it's made correctly, other times the wraps are extremely slim with very little ingredients. The price is fine as long as the food is made correct.

Stopped by this business location almost 2 weeks ago because I had a coupon for a free shake through their online app. When I arrived I noticed that they had curbside pickup. There was also some young people going inside to order and it appeared business was not impacted by the pandemic.nnThey have I believe 2 private parking spaces for takeout orders. So I called in an order for 2 shakes and the manager brought them outside to us. The manager was friendly and very professional. The reason why the manager took care of us was their online app was having technical issues with the ordering process. But she said it was fine and that she would honor their coupons as long as she could see them on our phones.nnOverall my visit was very nice and I left knowing that I received excellent customer service. The shakes were very delicious and I'm sure that we will be back in near future.

I have been coming to this tropical smoothie for years but after tonight, I’ll think twice before coming back. I went in and ordered my girlfriend and I smoothies. We asked for them to be made special, but no different than we have ever asked for before. When we got the smoothies my girlfriends smoothies they was missing peanut butter. Noticing the mistake I walked back in to inform them it had been made. The young lady who took my order was at the register with another customer so I waited behind thinking she would ask what was wrong after she finished with the current customer. Boy was I wrong. As soon as she finished with the customer she quickly turned and walked away grabbing something off the counter and disappearing from site. After a minute or 2 she returned putting gloves on to make food, leaving me standing at the cash register. After a couple of moments another young lady walked up the register and asked me if something was wrong. I explained to her the situation and she told me to hang on. I stood off to the side so that they could continue to serve other customers. While waiting I heard that another customer closer to the employees age had a smoothie that had been made incorrectly. She immediately insisted that they fix the smoothie. That she would feel better if they fixed it, while I waited with my incorrect smoothie off to the side. After about 5 minutes the young lady who asked me what happened walked back to another young lady and said, “he’s not leaving”. She then walked back up front and asked me if I still had the smoothie. I handed her the smoothie and she said, “thank you, we are going to add the stuff to it.” She then took the smoothie to the back and poured it back into a blender, yes the smoothie we had already drank out of, to add the missing ingredients. After another 3-5 minutes she returned with the smoothie. Given that we have ordered this same smoothing many times over the last 2 years my girlfriend could tell it still wasn’t made right but she wasn’t having me deal with them again.nThe customer service, as you can see, by these young ladies was horrendous. Who ever the hiring manager for this company is should really consider putting there employees through a customer service training.

My wife and I have been frequent customers to this location for 7+ years with no issues. However, my most recent visit was terrible. I received a muscle blaster that tasted like a cup full of pepper, it was horrible. This smoothie has been an all time favorite for me each visit over the years. I took it back to ask for it to be replaced and was told you’d have to pay for a new one, and I refused or course. So they took my returned smoothie and poured back in blender and added ingredients, still tasted disgusting. I’m shocked a simple request to toss a poorly made smoothie out and replace with new one could not be accommodated. Will not be returning.