Crunch Fitness - Norman

I joined Crunch because I liked the variety of equipment turns out this has been the worst decision I've ever made, and I feel even worse because I talked my significant other into signing up as well as a few friends. So I find out that I need surgery, go on the website to cancel my membership. I get an email stating someone would contact me which never happened. 2 months later a 78.00 payment was taken out of my account. I call they say the only way to cancel is to come in, but if that's the case why have it on the website?nSo we drive up there to cancel, my significant other is told the Manager is in a meeting and that he will call us to cancel, now we were just told that our memberships could only be canceled if we came in but now it can be done over the phone? So the manager calls and says we have to pay for 60 days regardless, I guess it doesn't matter that its almost two months later, their not following the companies policies as far as cancellation because neither of us received a phone call. I work in law enforcement, and she's Nurse its not like being first responders during this time isn't stressful enough then having to deal with this is absolutely ridiculous.nThe sad part is after we healed from our surgeries we probably would of went back but after this type of customer service I will never step foot in a Crunch Fitness center in my life. We have multiple gym memberships Golds, Planet Fitness, just because we like to mix it up we had no issues with cancelling our other memberships, but it seems like the money grab is more important to Crunch.nWe paid for the top memberships and had to ask for T-shirts which we never got, that should of gave me a clue right there. Being First Responders great customer service is a huge plus for us, lets just say were very disappointed in how this situation was handle. I'm sure they don't care about losing our business, it's a machine they just keep it moving like morals, values, and good business practices no longer matter. Sign Up at your own risk!!!!

Great gym! Lots of equipment and a bunch of power racks. Good classes, clean facility, helpful staff. Peak hours can be a too bit busy.

Great gym equipment but they handle very poorly the Pandemic. I complained three times about the disrespect of social distancing and the staff just rolled their eyes. Finally, I complained about it and decided to cancel my membership. The staff in charge said: it does not matter losing a customer I have my gym full of people. Yes, it was full of people in January 2021, when the one highest wave of COVID after Christmas was killing thousands of Americans.

I LOVE this gym! The classes are awesome and the spray tanning/hydro massage perks are soooo worth it. The locker room is nice and clean and the staff is always friendly. Also shout out to the trainers, they are amazing!

Service is great. The equipment is plenty and very well placed with tons of great features