Ferguson Buick GMC

We had a great experience from start to finish. Our sales person Kenny met us and was very nice and knowledgeable. During our test drive he was personable and answered all of our questions. He wasn't pushy or trying to convince us that we had to buy this car. Before we left the first time, he also introduced us to his manager, who was also nice and even offered to let us drive his personal Acadia for another view. We did go to two other dealerships to look at different cars - our experience at Ferguson is what ultimately brought us back along with the Acadia - it was by far the best vehicle we had driven during the day. When we returned, Kenny allowed us to drive the car again by ourselves so that we could really get the feel of it. We appreciated that so that we could really talk without a sales person listening in. The negotiations went well and we were sent to finance quickly. Our finance guy was top notch too!! Probably hands down the best experience we have ever had with financing. Two days later I brought it back because I felt it was making noises it shouldn't. We wait only 5 minutes before a service manager came and explained everything to me - our finance guy walked by and said hello and called us by name. Our sales person was not there that day but he did text me to make sure everything was taken care of. Overall the best car buying experience I have ever had and I LOVE my new ACADIA!!

Not good at all.nBought a vehicle and special ordered a luggage rack from GMC in October and paid to have it installed. Made appointment to have the luggage rack installed today. Went to Ferguson and was informed I was sold a vehicle with hail damage and this particular model of vehicle could not have luggage rack. The price had been added into my note so I have been paying increased interest since November 2020. Ferguson GMC Buick service was asked before buying the luggage rack and I was told absolutely it could be added. I might add, the buying experience was ABSOLUTELY WONDERFUL. Ferguson GMC / Buick needs some attention in the Service Department and their consulting services for add-on accessories. No idea when I would receive the $1000+ refund was mentioned.

I needed an oil change and ended up coming here. The service people were so helpful with getting my car in and out in a timely fashion. They made sure I was comfortable during my visit and told me not to hesitate to ask them if I needed anything while waiting on my cars oil to be changed. I will definitely be back.

Mark and I spoke for a few days about a particular truck. The day I came in to purchase the truck was Mark’s day off, he came in anyway. Mark was very patient and pleasant to do business with. I had my own financing already line out, but Charlie suggested I give them an opportunity to help me. I got a better interest rate and he listened to my concerns about an extended warranty and took care of. It was a great experience. I’ve recommended Ferguson to my family and a friend. Thank you, guys!

I had purchased vehicles from Ferguson since 1999. A few years ago, after a couple of poor experiences, I went elsewhere. I decided to give them another chance. I have to say that I was pleasantly surprised. I asked that everything be ready for me when I arrived. They honored this request and Madison, in her first week, did a great job with help from others. It was nice to see that others were helping her be succeed. Thanks for a quick pleasant experience.