Your Extra Closet

i rented from out of state before school was out. The worked with me on reserving the right sized space in the right location. Very good customer service

I left my son's belongings here after his freshman year at Ole Miss. When I went back today, the key that we had for his storage did not work. After trying to navigate their phone system for quite a while, I finally called the new inquiry number to find that magically I got a real person. She was super helpful and after I explained my dilemma was able to get the area manager to call me. Initially this manager tried to tell me that he had no record of my account. After blowing up at him, my account somehow appeared in his system. He tried to tell me that I was at the wrong location and that I had stored my son's belongings at their Industrial Park site (WHAT?? sorry bub but I totally remember where we put my son's stuff AND we were in possession of the key with fob that clearly said McClarty with the unit #). So , off we went to the Industrial Park location and met the manager in the office whereupon he once again tried to tell me how I got confused on the location. I stopped him midsentence and showed him the key with the fob that clearly showed where we dropped off my kid's stuff. Long story short, this company moved my son's belongings without notifying me AND towels, bedding , part of his fan and other items went missing. There are plenty of storage places in Oxford. Stay away from Your Extra Closet. Follow Up (8/27/20) - After my review, I was contacted by the district manager regarding the issue I had. He was EXTREMELY accommodating and apologetic for the miscommunication that occurred with regard to my transaction. I have to say that the fact he took ownership of the issue and did not try to blame ME for what happened went a long, long way in my book and has once again restored my faith in this company. In addition, his handling and resolution of this situation went above and beyond the call of duty and for that I would more than likely use them again. All companies slip up every once again and I understand that . I can say without reservation that should a mistake be made, this company will go above and beyond to rectify the situation.

After working with YEC for years, I know Floyd runs and honorable exceptional business and would not hesitate to refer any of my friends.