Robertson's Heating & Electrical LLC

I called three times to get an estimate for an electrical repair. The first timenI spoke with the owner. He seemed very nice and professional. He told me he would come by my home the next morning. I waited for him, but he didn't show. When I called the second time to find out why no one came by, I was told by a lady who worked in the office that she would send another worker out, because Mr. Robertson couldn't make it. The worker never showed up, nor did anyone call me. After the third call, I got the hint they just didn't want my business. I can't in good faith recommend this companynIt's a good business practice to at least let a potential customer no if you can't show up. I waited for hours.

Robertson's installed the air conditioning in my new construction house. A year later the evaporator coil needed to be replaced and they did so at no cost (under parts and labor warranty).nnThe next year the replacement coil went bad and needed to be replaced. Multiple phone calls were made and voicemails left with Robertson's office but I could not get anyone to come out to my house to replace the coil. Several MONTHS later, they finally came out to my house (three hours late) and replaced the coil.nnI was billed for labor, but the coil was still under parts warranty. I called Robertson's and told them I had no problem paying for the labor, but I wanted a discount on the Freon since it took them almost half of a year to replace the coil which was leaking Freon. The receptionist told me she would have the owner call me to discuss the bill. No one called me back.nnThree months later, I called Robertson's and told them I wanted to pay the bill, but had not heard back from the owner to discuss the bill as I was told would happen. The receptionist rudely told me I could either pay the bill in full, or it would go to a collection agency. She acted as though they had done me a favor by not turning it over to collections so far. I told her I would pay the bill in full and be sure to let others know about their [sarcasm] wonderful service [/sarcasm]!

I know the owner of Robertson's personally and he has taken care of all of our air conditioning needs for about 6 years. I have always found him to be very knowledgeable, affordable, and honest. I would absolutely recommend him to anyone. I am not just saying that because we know him.