Fringe Salon (Macon, Ga)

Kristi did a wonderful job on my hair. Great first experience. Will totally use again.

I went to Fringe today after 23 years of not getting my hair done. I was so happy and will forever be a client from now on! Thank you Kristi!!

Sheri was amazing! She dyed my hair for the first time and answered all of the many questions I had. She was very personable and knowledgeable and I would highly recommend her!

I was very excited to be visiting this salon after seeing such positive reviews on Google. I had an appointment with Sheri after being recommended by a friend and seeing her high compliments.nnHowever, I could not be more disappointment and upset by the service I received. When I left the salon I cried I was so upset with the way she cut my hair. First, Sheri was almost 40 minutes late seating me in the chair. She was also working on another client while she worked on me. I was getting all-over color (not foil) and she applied color to half my head and then let me sit there for 15 minutes while she worked on her other client. She then came back and applied color to rest of my head.nnI had taken a picture of how I usually cut my hair (unfortunately my former stylist who I love is sick and can’t cut hair anymore). I should have known I was not going to get what I wanted when Sheri just glanced at the picture and didn’t seem to notice the details of the cut. I wear my hair in a short pixie cut but as Sheri kept cutting and cutting I got nervous and realized it was too short on my bangs and just asked her to stop cutting. Now my bangs are all jacked up, the hair around my ears is shaggy, and my sideburns are hilariously long.nnWhen Sheri took the cape off I had hair everywhere all over my clothes. I had to go home and change and that’s when I realized Sheri had dripped hair dye on the back of my shirt and it was ruined. The cape clearly wasn’t enough protection to keep hair or dye off of me. Sheri should have done more like placed a towel around my neck or SOMETHING!nI called the Salon the next day and spoke to the manger. She was sympathetic towards my situation but offered no resolution except to say the owner would call me. The owner did call and left me a message saying she would call me back but left no contact number for herself or best time to reach her. As of now I have called the salon 3 more times and have yet to hear back from anyone and it’s been a week.nnNot I am deeply disappointed by my hair cut, but their customer service leaves much to be desired. I paid $115 for all-over color and cut which is an exorbitant amount (I feel) to be so unhappy. It is obvious that the salon is not interested in customer satisfaction and fixing their own errors. I will not be returning, I will not be recommending them to anyone, and all my friends and coworkers know how unhappy I am and how much I paid so I don’t think they will be getting any more business from me.

Brandy Vaughn is the best!!!! She has done such an amazing job on my hair and finally makes me confident in having my hair down. She’s the absolute best!