Party City

Yesterday I went to party city to buy gender reveal balloons this is first time I had worst experience in my life when I enter to store there is two lady working. But one of Lady i don't know name of lady but she doesn't know about customers service i think she need to learn the how to deal with customers and how to make customers happy. She didn't greet customers nicely. I asked for gender reveal Ballon and twist popper confetti . She provided me two different stuff like pink ballon and blue twist popper confetti. I want to give surprised to my husband. But It was all messed up.we are so upset and when I called to store one of manager recevied call. He didn't even apologize nicely. When he said for refund he just gave me partial refund. I went to store from Chantilly to Winchester to refund my money but it was just partial refund. It is waste of time and money. I will never go there and I suggest not to go in that store.

I have to say that the management is phenomenal! I recently spoke to a manager on the phone & was very impressed with how much he cares for his store. Very professional & very kind. I got my daughter some balloons on the 18th of June for her birthday & they were beautiful! I had no idea how huge the store is & great the selection is as well! The one cashier who checked me out she was very sweet!! The balloons were by far the best balloons I’ve ever gotten & my daughter loved all of her 13th birthday decorations. I will return for future birthdays for all 4 of my kids. It’s a 45 minute drive, but trust me you won’t be disappointed.

I was impressed with the desire to help by the staff. Very friendly.

Did a pick up order and was happy with how fast they had it ready! Only reason I did not give them a 5 star rating was because they never sent an email notification to let me know the order was ready. I happened to be in the area and stopped in to check on it. Despite all of this, they still had my order ready and accurate!

Good variety. Wish woyld price ckearance items so dobt have to keep getting price checks