The Other Moving Company

My last move was a terrible experience so I was nervous about this one, but I should not have been. The entire experience from the estimate process to the packing to the move itself to the customer service follow up was outstanding. As good as everything was, the moving crew which loaded our possessions, transported them, and then unloaded them was particularly fantastic. The crew were not only incredibly professional, but also courteous and friendly. And, they really focused on making sure that I was completely satisfied with how everything went, including telling me several times that they would be happy to move things around if we felt like our initial placement of furniture was not what we wanted. It was incredible. They worked quickly but carefully with zero damage to any of my furniture or my old and new houses. And the cost came in lower than the estimate. If I ever have to move again, I would definitely go with The Other Moving Company!

For one..... If you are moving from out of town, be-aware that your items will not be in a controlled area. They had to hold my items for 2 weeks and you could just see the moisture on everything. I will not go into that much detail on all the BS that we had to endure with this move and them. Just know that I went above the duty and even called that I had their tools and I went as far as to meet him to give them back. They destroyed many items and they sent me a settlement of less than 400.00. which was a joke. Please do not use them.... They were more expensive than the other quotes and still was not worth it. Good Luck!!

We were having the hardwood floors in our living room, dining room and office/bedroom refinished, so we needed to hire a mover to move our furniture into our garage for about 1 week. I called The Other Moving Company and spoke to Brian, and described the situation over the phone. He gave me a ballpark estimate of approximately $450 and we arranged for him to come out and give us a written estimate. When he arrived (without a mask, by the way) he gave us a written estimate for $480.00, which included shrink-wrapping and moving a twin mattress, which was eventually removed, so the price was supposed to be $440.00. We explained (clearly, I believe) the reason for the move; that we were having our floors refinished, and that we were moving the furniture temporarily to the garage, then moving it back out about 1 week later. We decided to accept Brian’s proposal, and hired the company to move the furniture. We were given a date that the items would be moved out to the garage, and a date that they would be placed back in the house (10 days later). I was asked to pay after they finished on the first day, which I did, but then I began to wonder why I had paid for the entire move before it was completed. So, I called the company, just to put my mind at ease that we had paid for the entire job. I actually thought I was being ridiculous, calling about this. Well, my fears were validated when I called and was told that the $440 we had paid was only for moving our furniture out to the garage! According to Brian, the job took 2 hours and they had a 4 hour minimum, therefore, we should have known that it was actually going to cost $880 for the move, not $440. Now, keep in mind that I had a written estimate, with the TOTAL ESTIMATE line filled in with $480.00 (including the shrink wrapping of the mattress, which we did not have done). When I spoke to Brian about this, all we did was talk in circles, with me stating repeatedly that we had made it clear to him that we expected the furniture to be taken to the garage, and then brought back in shortly thereafter. I compared it to a move to another home; would you be given two estimates for that, one to load the truck at your old residence, and one to unload at your new one? I don’t know, maybe that’s the way this company operates! Brian kept comparing the situation to moving your items to a storage facility, where you might be moving the items back yourself, in a “piecemeal” fashion. However, he was well aware that this job involved the total furnishings of three rooms of our home, including a large china cabinet, dining room table, heavy office desk, etc., and we are in our 60s. It was clear that we weren’t planning to leave our furniture in the garage for an indefinite period of time. This is obviously a deceptive business practice, and it is beyond me how The Other Moving Company has as many positive reviews online as they do (the reason why I chose them in the first place). The only positive points I can mention are the customer service staff on the phone, and the movers themselves were very professional and pleasant. Maybe they are fine for a regular move, and this is the type of job in which the management perpetrates their deceptive practices. If you are planning to move your furniture temporarily for any reason, DO NOT USE THIS COMPANY,

HorriblenI rented a unit from them for 9 months worse decision i ever made. My items got water damaged . i called numerous times . Nothing got done. Even one of the employees came out while my husband was there and he showed him the damage . then the manager said they patched the roof ..never did. Never offered to even take 5$ off or nothing. We now rent at Safe Harbor and they are wonderful!

My experience was exceptional!! They took such good care w/ all belongings, knowledgeably, neat & organized, friendly, timely & extremely helpful. A+++