Hertz

I had a rental and when the car was due back the weather got bad and I couldn't get the car back. I was told that because it was bad weather that I wouldn't be charged for the Sunday. Well that was a lie, i checked my account and I was charged. I called and a different associate told me that Hertz doesn't give free days for anything.

Organized Confusion!

Yan told me I wasn't his customer because I went through priceline. Very unhelpful, long story short, I will not rent from them ever again because of his attitude. Quick to get smart with me over a fixable problem.

Hertz is A # 1 From Standard cars to Suv's Luxury cars. Always great Customer service with A smile! Give your a car a break this summer and Cruise the Highway with Hertz! Have a fun summer and Always Drive Safely!

I am only giving a 1 star because it is the lowest permitted. I made an online reservation to pick up a 7 passenger vehicle from Hertz Rental Car at the Roanoke Airport. I arrived to the airport early so that I could be prompt for my 8AM reservation. I was directed to the hertz desk within the airport, and the employee (GARY) was preparing to open the desk. I quietly stood several steps away from the counter to allow him to continue as I waited patiently for him to open at 8AM, even smiled at him and glanced away. After several minutes of waiting he snared and rudely said, “I’m NOT opening until 8AM exactly”. I walked away and returned at 8AM disregarding his rude demeanor. When I returned he said what do you need. I said I had a reservation for this morning at 8AM. He found my name on the list proceeded to get my license and credit card and then throws in since you booked last minute and I printed my list last night I only have a five passenger vehicle available and it is my fault that I booked last minute. I told him that the reservation was confirmed and I was upholding my agreement to not cancel and had my payment, but he said he had his list printed last night and that puts him in a bind so he can’t do it. His only resolution was that my 80$ reservation be replaced by a minivan which is well over 250$ to reserve. I advised him I could not budget that last minute and he said oh well you booked last minute. I walked away and checked with the other companies but unfortunately they didn’t have a vehicle available for that many occupants, but It wasn’t advertised and confirmed like it was at Hertz so totally understandable. I called back shortly after leaving before being charged additional money to park at the airport for nothing to get his name for when I contact customer service tomorrow during normal hours, the initial call rang for well over one minute, the second call was answered and hung up without a greeting or opportunity to even say a word, the third call answered promptly this is Gary. Horrible first and likely last experience. Terrible customer experience, would not recommend if you need a reliable rental option or a company to uphold their end of a reservation. Worst of all, would not recommend in effort to avoid such a horrible and rude encounter from a terrible employee who represents this company so poorly.