Magdalena's Unisex

Magdalena’s hair salon was a place I took my daughter as a young girl years ago.. my most recent experience with them was much worse than what I remember. I don’t know whom manages the scheduling of appointments for this salon, but after asking what time they open and the time provided was different then that which is advertised on their website.. they still scheduled me for a time in which the salon is not open.. I feel this salons biggest challenges is time management.. with the language barrier at a close second. All of their cons diminish tremendously their pros. They had one stylist that could actually communicate half decent however I believe she also lapses in and out of reality as when I recently walked in to pay for my daughter and announced such all the stylist acknowledged my presence and responded with silence. I feel that this family business could benefit from a refresher course in customer service.. additionally, the lack of awareness they ALL possess regarding scalding patrons truly need to be worked out ASAP.. this salon takes “beauty is pain” to a whole new level.nnYou guys gotta do better! It’ll be worth it in the long run.

Very unprofessional, makes your hair fall out and break off, they don’t wash all shampoo and conditioner out of your hair causing breakage! And they will burn your head and get smart with you. You’ll schedule a appointment and they will have you sitting there way past the time you were scheduled wouldn’t recommend!

My wife has unfortunately had a very poor experience with this salon. She took a chance on this place in an effort to get her hair straightened for our anniversary, but instead she ended up with damaged hair from her appointment. She’s expressed how the hairstylist barely addressed her but rather was talking on the phone while yanking at my wife’s hair. Mind you, this is her first time at this salon. She expressed how the hairstylist applied too much heat to her hair (duration of time using blow dryer & then flat ironing it). Her hair was stiff afterwards and two weeks later it no longer curls after it’s been wet and has visible damage. My wife is natural and has been growing her hair out for eight years and now she is contemplating cutting it off and starting over due to the irreversible damage. This all stemmed from her experience at Magdalenas. From the poor customer service to the lack of care and concern during the service, I myself am disappointed that this has happened. I don’t know if they didn’t know how to treat black hair or what, but her hair is messed up. Thanks.

Instead of telling me my daughters hair was too thick and curly to handle. One of the ladies decided to put a chemical in her hair to straighten it without my consent. My daughter has always been natural never any chemical s and barely heat (special occasions). Her hair has broken off and shed so badly, it has to remain braided until it grows back due to the severe damage. Took my daughter up to show what they did and was told I was lying it was heat damage. Even if it was heat damage (which it definitely isn't) why use that much? I've taken her to two different salons and they both said this is chemical damage. Very disappointed, my daughter had beauty natural curly hair prior to dealing with these women.

I enjoy going and speaking with the ladies, the process is just like back home (Panama)so I knew to expect a lot of heat and the results are beautiful each time!!!!!!! Only salon I go to for the past few years now