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Hertz

101 AIRPORT ACCESS ROAD, Kahului, HI 96732, USA

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Detailed Information

Place Types Airport
Address 101 AIRPORT ACCESS ROAD, Kahului, HI 96732, USA
Coordinate 20.8910565,-156.4412691
Website http://www.hertz.com/rentacar/location/unitedstates/hawaii/maui
Rating 3.6
Compound Code VHR5+CF Kahului, Hawaii, United

Openning hours

Monday 6:00 AM – 10:00 PM
Tuesday 6:00 AM – 10:00 PM
Wednesday 6:00 AM – 10:00 PM
Thursday 6:00 AM – 10:00 PM
Friday 6:00 AM – 10:00 PM
Saturday 6:00 AM – 10:00 PM
Sunday 6:00 AM – 10:00 PM

Photos

Reviews

Andy O (04/06/2021)

Initially we had a problem with our convertible top going down which was solved by providing us with another rental car. Sabrina who worked at the Hawaii airport location was amazing I left my coat in the first rental car and she went above and beyond to make sure I receive my coat back!

Paul Kropatsch (03/14/2021)

With the new rental center at OGG, I had high expectations, but was I wrong. I am a gold customer and am used to just getting a text when I land to tell me the stall for my car's location. Not this time. I arrived at the gold counter and was 4th in line. 55 minutes later it was my turn! During this time they only had one person working. Another customer told the employee to call a supervisor to come and help, but the employee ignored this. When it was my turn. The employee was incensed by my frustrations. I have never felt more like an inconvenience by a company I am spending money at in many, many years. I believe Hertz should provide some discount or at minimum, an apology for this kind of wait and behavior. I will stick with them for a bit longer, but if this happens again, I think they should be in permanent bankruptcy, as it would be well earned.

Jacqueline Telljohann (07/25/2020)

This Hertz is pretty small as far as airport locations go.nnLike most Hertz locations, there is a Gold section and Gold members can pick any car they want in the section. I always seem to be able to get a nicer car when this option is available. This Gold section didn't have any cross over cars like most others do though.nnIt's located in a parking garage. The garage has a very nice bathroom. There's a tram that takes you there from the terminal. It's also only about a 10 minute walk. We walked one of the times and it was a pain to figure out how to cross the tracks.nnAll of my points are with Hertz, so they're always my car rental choice. We had no issues with the car here.

karel riha (10/22/2020)

Very frustrating experience @ Gold counter at the OGG airport.They refused to accept printed QR code , negative Covid test and check out form from airport screeners. They insisted on an electronic version only. There is no WIFI @Gold counter and we could not access our computer .nWe felt unwelcomed and harrassed .There is no common sense!

Matthew Okabe (10/31/2020)

When we arrived, the manager of this location, Rick, was outside greeting guests. As they were social distancing and only allowing one customer into the glass enclosure for Gold Members at a time. Rick pointed me in the direction the SUV that I rented. When I asked him about an upgrade, he was able to help me out with a brand new Infiniti for the week we spent on Maui. Awesome manager and awesome car. Will definitely be using this location again when I return to Maui.

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