The Zoo Health Club

I moved to Grants pass since September and I chose Zoo because it was the closest gym to my house. At first I though it was a little small but I don’t mind it. The price is reasonable. The gym was much bigger than the one back in my town which was more expansive so I was relieved it was cheaper in Zoo. The staff is nice they say hi every time I walk in and love how it’s a 24 hour gym. Overall I like the gym but definitely could of been bigger.

The few machines they have are always broken, the communication especially through this quarantine has been zero. Unless you have a facebook account you cannot get a response. They claim to be staffed, they are not. ever. staffed. To pay your bill you talk to a company in Utah. Super sketch. Tired of paying for when the gym isn't open. Not going to show up and have their key card machine be broken. Again. They are definitely losing loyal members, I'm not the only one.

I've been trying to contact the gym to cancel my membership since October and they haven't responded. Now they've somehow tapped into my bank account. This place is highly disorganized.

I have been a member for over 4 years. Always clean, machines are in good working order, well lit and safe. Other members are polite which to me is a part of the standard that The Zoo implements. I am a late night participant so I rarely interact with the staff, but on the rare occasions I have they have been respectful and were able to offer assistance with billing issue ect. Money well spent.

I love this gym. It’s affordable and very clean. The customer service is very good. The environment is also comfortable. It’s not too crowded like some of the other local gyms are. It also has 24/7 access and strong security. I feel safe going here any time of day. The people that go to this gym all seem to be very nice too. It’s nice to work out at a gym surrounded by good people, that has good vibes. I’ll be a member for life.