KeyBank

Absolutely TERRIBLE phone service! I keep trying to pay an account off, and they continue to run me around in circles! 2 and a half hours of calling 1800 numbers and still no answers! The woman on the phone was INCREDIBLY rude. They obviously don’t know what customer service is. DO NOT BANK HERE EVEN IF THIS IS YOUR ONLY OPTION.nA V O I D L I K E T H E P L A G U E

There is a woman at this branch who is a “relations manager” but she has no clue what either means. She is incredibly rude to Spanish speakers. I called to place a complaint regarding her behavior and she was incredibly defensive and unprofessional; she called me “honey” and hung up on me.nShe was the one who made the error: 2 checks were for deposit but she only credited 1 check to the account. Her Spanish speaking client asked for it to be corrected and the “relations manager” offered no support. This behavior is appalling. All because of the customers poor English.

Best banking experience I have ever had helpful and answered all my questions

I waited patiently in line while an associate finished a conversation with another client. When I presented why I was there I was told I would have to make an appointment and they didn’t know if there was any open. Between the poor customer service and the loud music I chose to walk out and not seek to bank here.

Don't try going in on Fridays either unless you have 20 mins to stand there.nTwo tellers ONLY!