U-Haul Moving & Storage of Carson City

Organizing around our home usually means manyyy bags or large items being donated to a local charity or a dump run - how many of you can relate?? What better way to be able to get everything done then renting an open trailer or truck from our local U-Haul for the day.nnWith our hitch already installed on our truck, we contact our local U-Haul store as we are in the system. Secure our reservation for the utility trailer that we'll need, usually the 6' x 12' Utility Trailer with Ramp which makes our life easier to load everything costing $34.95 +taxes. Contract is straightforward: cost, liability and return policy. There's also an online option for reserving but we found it easier to contact the store directly that way know exactly what's on-hand that day.nnWhen we arrive we check in, present credit card to hold U-Haul, go over the contract then head outside to attach the trailer and staff does a safety check before we leave the lot - LOVE THAT! Usually get in and out fairly quickly depending on how busy they are with out a hitch (pun intended) We found staff here to be helpful and friendly each time we have come. When we return the utility trailer same thing, staff looks it over for any damage, go inside office to go over everything and credit card is charged for the time we have had it - SIMPLE & EASY!!nnSometimes their inventory may be low but that's okay for us, we can opt for another size, try another location or wait for another day. Definitely understand frustration if not being able to have those options. For us we've been happy with service, renting here and WE will be back again for the next Spring cleaning, donation/dump run or NEW furniture purchase - Thanks U-Haul!!

Joe had great customer service and was very pleasant. This Uhaul gets bad reviews, but I have dealt with them several times through the years and it has always been good service to me.

The worst company ever to rent a truck from. Reservations mean little to them. They leave you out to hang and dry. Reserved 2 months out with a guarantee the truck would be there, It was not. 2 times now the same situation . Rent from Penske, they will guarantee the truck will be there and they understand what the word reservation means. Do not use U-haul for anything otherwise you will be in a NO-Haul situation.

Reserved a truck yesterday, went to pick it up today only to find I could not have it unless I was doing a one-way rental. Huh? I completed an accurate reservation on-line and have an email confirmation. I'm not a happy customer.

Bad experience. People here just don't care about anyone and are rude to boot. They'll also toss your property into the dumpster if you accidentally leave anything at all with no wait time.