Otero Federal Credit Union

Love this branch on white sands Blvd! The employees are so polite and professional! Than you OFCU!

Went in to get some cash. Haven't been there yet, that I have had to wait. Easy in and out.

I kept getting hung up on, my call was close to closing time but could have been answered

7 business day hold on a cashier's check before they make the funds available to you. Seems suspicious, like they accrue interest on your money for 10 calendar days and keep that interest for themselves.

Employees lack training. Have problems at least once a month for the simplest stuff because they just don’t take care of what you ask or communicate in other departments within the bank to resolve the issue. Never had a single problem between USAA and NAVY FEDERAL to this day