Magical Adventure Balloon Rides

AWFUL SERVICE!nnI had a reservation to go to on the sunset trip, but had to go to emergency room and they did not refund me because I did not give a 48 hr notice. Crazy thing is that I myself did not have 48 hr notice. Emergencies are emergencies for a reason. However it is not just me, but apparently they also were not refunding people who had to miss because of covid. Not cool. In a time when even flights are allowing reschedules and refunds and companies are showing some compassion, Magic Adventures is not.nnWhile I couldn’t attend, my cousin and her fiancé did. The trip is supposed to start at 4, but they did not go up until 6 PM and came back down at 7:50. You’re expected to wait for the balloon to rise and for it to wrap up before it’s done. Expect to leave at 9:30 at the earliest.nnBeautiful views though. Recommend you do it—just not with this company.

showed up to the meeting location at 2:30 as instructed. One group on the ride of 20+ was at least 45 min late. They make everyone wait for them on the side of the road/parking lot. Finally we head over to the launch site. There were already another 6-7 vans/ballons there and since we were so late we got the last launch. Waited at the launch site another hour. So far 2+ hours of standing around waiting. They advertise it as 1 hour in flight. We flew for less than 45 min. That part was fun, I'll give them that. Then we crashed landed into a construction site. We thought a van would come pick us up and take back to the meeting area but no. We waited around there for at least another hour. When we finally got into a van to head out another one of the vans apparently broke down so we have to tow the second van out. No one communicated to us what to expect or what was going on during this time. We were all just standing/waiting again in some construction site. Definitely won't be booking with this company again. In total it was about a 5 hour 'adventure' with

we had a wonderful time. The day was great. the crew was on point. excited to ride again. thank you.

Great experience with my wife , recommended for couple our pilot was Phill great jobud83eudd18ud83dudc4d

Amazing service. Arrived on time, checked in, everything was surprisingly speedy considering how early we had to start. Jim was one of the pilots and worked with our group. He's a really calm, cool and safe pilot. It was a great experience and ended it with their amazing brunch. I can see why this company has gotten great reviews!