Total Mechanical, Inc.

Total Residential did an A+ job start to finish on replacing our two furnaces and two A/C units. The Sales Director (BJ) explained all the options and didn't try and sell us things we didn't need. Stephanie did a great job scheduling and coordinating. The 3-person installation crew was courteous, worked diligently for two days, explained everything once they were done and cleaned up perfectly. It was a big job, done right.

I called and had a technician come to fix my furnace that was not running the morning of the call. (They installed my furnace initially.) The technician stated that he was unable to find the problem. I was charged for the truck fee and the technicians 'work.'nI experienced the same problem later that night and called back. The person with whom I spoke to that night stated that they would charge an after hours fee that would start when he left his home. He made it clear that he was an hour away from me and I would be charged for his driving time as well.nI called another company who was here within a half hour, diagnosed and fixed the problem. After showing the notes from the technician from Total Mechanical to the person that actually fixed my furnace (from another company) he laughed and stated that if the Total Mechanical technician had done the work he would have noticed what was wrong right away.nI will never use Total Mechanical again and I will be sure to let others know not to as well.nI called to follow up this morning and the secretary, irritated, stated that this was their policy.nIf Total Mechanical is not willing to work with customers in Milwaukee, they should not put in bids to do work in Milwaukee.

Always super friendly. They came out and gave an estimate on the job days after I called. We got the work scheduled within weeks (due to parts lead times). They came in and got the work done in one day. Then we’re very professional, the work was in the garage and they still decided to clean up the floor after they were done. 10/10 would hire again.

We've been a client for over 5 years and love the team at Total Mechanical. Professional, yet personable accesible. We always feel like our account is important. Stephanie, our key contact, goes the extra mile to make sure our home maintenance needs are resolved quickly and effectively. Even providing outside resources when necessary. The technical team, Ben, Kurt & Jason are top notch in their specialties. Highly recommend Total Mechanical, Inc.

Total Mechanical did a complete HVAC replacement for us just after we purchased our house last month. Of the 3 estimates we obtained, they weren't the least expensive, but they were the most informative and Robert instilled the most confidence. We couldn't have been happier with our choice. They showed up on time. Their work was excellent. When they finished you couldn't even tell they'd been there - the clean-up was great. We've been running the furnace for several weeks now and we're very pleased. I'm sure we'll feel the same once AC season arrives.