Citizens Bank

Always friendly service here. No hassles. They can get a bit crowded but they give personal and friendly attention to every customer.

This is the third time I cannot withdraw more than $1,000 out of my own money.

Often the staff at a physical place are the frontline employees who have to do their best with what they've got. This bank is an example of Citizens' Bank employees trying their hardest while limited by bank policy and support.nnThe lack of support comes up in different ways.nnOne of the ways is that, sometimes the ATM may malfunction and not read deposited checks right. While the process eventually gets settled, it can take 5 days, at least, to find some solution. If a robot uprising occurs, and the Citizens Bank ATMs are in charge of the robots, no one will have to worry. The strategy to defeat our robot overlords would be to deposit a few checks into the ATM, then you have at least five days to defeat them before anything is done.nnThose are criticisms on the ATMs, not the people working at the bank.nnIf you want to delay the Citizens' Bank robot uprising even more, meaning you would like to not get the deposited check issue solved, call customer service on the phone. By calling customer service, the human behind that phone can tell you about how the ATM does not communicate with anyone, so it further extends the time needed to solve the problem.nnOne of the only ways to solve this deposited check problem is to go speak to the employees working at a local branch. They will explain the policies and limitations that are placed on what they can do to help. If time is urgent, it may be difficult for them to find a solution. Be patient, but diligent, and remember, they are human, too. We are all in this together, it's just that some ATMs were never taught how to read (checks).

This branch has non existent customer service and treat you like your of low value, most likely because of the area. I will not go back to that location even though it's a few blocks from my house.

Unless you Hablo Espanol, they're rude and have zero customer service.