Caliber Collision

They were exceptionally professional. The quality of the work was high and they fixed it quickly. Having my car detailed inside and out was a bonus surprise.

I just picked up my car and they did a fantastic job. I was in and out of there a couple of times and I just wanted to say they are very professional, but at the same time, everyone was smiling and laughing, even joked with me, I enjoyed it so much I asked the manager for a job while I was there.. Thank you guys so much! Highly, highly recommend!

Pleasure to do business with, I would definitely recommend.

I should have looked at all of the other reviews on this place before I chose this shop through my insurance agent. Interesting how everybody is saying the same thing about the customer service staff.nnThe customer service at this shop was an absolute night mare. The first and only lady I spoke with seemed to go out of her way to be rude, condescending and sarcastic when I was asking questions. I had to have my insurance agent deal with her nasty attitude just to get basic things done. I was provided 1/4 pages that needed to be signed in order to agree to have damage repairs done on the vehicle, without knowing what I was signing for on the previous missing pages, but also noticed I was waiving any liability on their behalf for additional damages or missing property while in their care. Excuse me but that is not acceptable whatsoever and they are most definitely responsible for any additional damages, collisions or missing property from my vehicle. There is no way that I would sign a waiver that any of these things would be acceptable and that is very poor customer service in its own demonstration. I would never take my vehicle to a place that says that they are not liable or responsible for taking care of my vehicle. . The best customer service would tell me that they are careful, respectable, and responsible and that I have nothing to worry about but in the event of an unlikely accident they have insurance.nnI do appreciate the manager that called and apologized for this poor experience, but I still had my vehicle towed from their location to another shop so that I could feel confident my vehicle was going to be properly taken care of and respected without any further damages or missing property and no nasty attitude.nnThe second place I had my vehicle towed to was amazing and they took care of my vehicle right away and I did not have to sign any waivers and they told me my vehicle would be in good hands.nnGood customer service matters!!

Caliber Collision walked me through the insurance process to make sure everything was correct, and they were even kind enough to cover some of the cost that the insurance company refused to cover.