BMW/MERCEDES BENZ OF BOWLING GREEN

I had the best and smoothest vehicle purchasing experience at this dealership. I drove from TN to pick up BMW X5. Staff went above and beyond to help us. Bill was our sales person. I recieved the best price over the emails than I could of anywhere else in the country. He definitely did everything that he could to help us out. Outstanding communications in every department. Their professionalism and dedication to customer satisfaction is impeccable. This was the best and easiest purchasing experience that I have ever been a part of, and would highly recommend this dealership!!

100% the best BMW dealership/service department I have ever dealt with in my life! Ron was amazing and extremely knowledgeable about BMW’s —I was so impressed. He exceeded our expectations and then some! A lot some! Every employee we interacted with was professional and so kind! Not snobby A-holes like I’ve dealt with at some other dealerships. Just down to earth kind of people! And they were so nice and allowed our Dalmatian dog inside the building while we waited on our BMW to be serviced. I just can’t believe how knowledgeable and hospitable and kind everybody was and I am very thankful!!nI wish this exact same dealership was in my neck of the woods so I could experience this kind of service every time!nThank you for the fantastic customer service!!!!!!nAlso, the ladies at the front of the store were exceptionally kind as well to us with our dog as well!

I visit Bowling Green from Charlotte, NC regularly and have had 2 services (and a full set tire change) done on my X5 at BMW of Bowling Green, and have had positive experiences on both occasions. They take care of you promptly, and always do a great job with the car. They know what work is needed, and take care of it without being told specifically. Ron is a friendly, courteous And knowledgeable, it is a pleasure to work with him. I highly recommend BMW of BG.

I had a check engine light on my vehicle (2013 Mini Cooper S), had some wires that needed replaced, and needed a new set of tires and alignment. So I took it here, they were able to get my tires changed and the alignment done along with the wires, but unable to figure out the check engine light issue. The check engine light had been on for several months and I had taken it to Firestone originally when I needed my oil changed and they wouldn't really touch it so I went ahead and brought it to the BMW dealership. When they were unable to figure out the issue, they did refer me to another place in Bowling Green that might be able to help and also stated we may need to take it to the official mini dealership in Nashville. Their mechanics spent a little over a week trying to figure out the issue and ultimately stated they had another mini cooper recently that had the same issue as mine. Long story short, if you have a mini with a check engine light it may be best to take it to an official mini dealership. If you need something like tires and an oil change, they get you fixed up for sure. They were nice about it and told me straight up front they were not able to figure out the problem and they were going to try a few more things before they officially stated they were not able to fix it. Since they were not able to get it fixed, they also gave me a discount from the original estimate they had told me which was nice, too.

Jessica was helpful and followed through when my car deal fell through in Brentwood. She immediately went on a search to locate another. Thanks Jessica -Appeal!