CertaPro Painters of Chagrin Falls, OH

Great job by certa pros. Painted just about every room in our house. Worked around floors that were be long refinished. Extremely satisfied with all the work. My son was exploring the attic and stepped through the drywall ceiling. This was repaired and repainted and can’t tell where it was. Stained the trim around the front door to match the door stain. 100% satisfied on all their work.

Efficient and professional. No complaints at all. Will definitely hire certapro for my next painting job.

Where do I begin. The crew did a very poor job. They got paint splatter all over my refinished hardwood floors, on my wood railings and damaged multiple floor boards in the process by trying to repair them. The floor boards still look odd from the rest of the floor. I had white ceilings with blue paint and blue walls with white paint. The poor attention to detail was very disappointing. The crew had to come back out a 2nd time to repaint the whole interior. After informing the crew they forgot to address a whole room the painters stated it would be over a week before they can come back and finish the job they should have done the first or even 2nd time around. It’s been a few days since I reached out to the painters to inquire about resolution to my damaged wood railings and floor and yet to receive an acceptable resolution. This was not a professional paint job by any stretch and we regret they day we spent $8k with this company. We will NEVER use this company again.nnUpdate: With all due respect, painting the whole house 2X over because the first time was so bad, is not a professional paint job with a 2nd trip for minor touch ups. Furthermore, I was kind enough not to post photos from this job however it appears that I absolutely have to. Lastly. I was not made aware I had to project manage professionals but I guess lessons learned. We appreciate your commitments to correcting your mistakes however after multiple attempts: 1. My mater bedroom closet baseboards were left unattended so I will have to finish your job for you and most likely do a much better job. 2. My hardwood floors and hardwood railings will be blemished due to simple negligence of not covering up the homeowners property correctly to protect it and 3. Making the customer wait over a week to come back and finish the job you were paid for.nnOverall, while you painted my house 2X over with your “best crew “ (highly questionable) and tried to repair the damage you caused, the paint job is ok at best the 2nd time around and my hardwood is still damaged. BTW, I never received the final call for the final walk through by the owner but they have plenty of time to argue about a review. Go figure. Thank you and good luck with your future endeavors. Oh and I forgot to mention that they damaged my house on the initial visit to conduct the estimate however due to the exceptional sales pitch and customer service, we still gave your company a shot. Thank you!!

Sean and the crew were great and I would rate them 10 out of 10. They turned up, no fuss, and explained everything to me. It helped a lot that they brought a carpenter with them, who replaced the damaged woodwork. A very professional job.

CertaPro has amazing customer service and attention to details.