Clutch Palmer & Purchase

My wife hoped to exchange an item gifted over the holidays only to find an extraordinarily stringent two week return/exchange window from the date of purchase (not even two weeks since Christmas). Sales staff were unwavering and claimed that they were instructed by the store’s owner not to accept any returns or exchanges.nnThe pandemic has meant most stores we have shopped at to be more accommodating— we were therefore surprised and deeply disappointed to find a policy and enforcement that ignores the various challenges of visiting brick & mortar establishments during these challenging times.nnNonetheless, after substantial frustration and time, the staff begrudgingly did her “a favor” by exchanging the exact pants for a bigger size since it was in stock as long as she didn’t look around the store. The effort and anxiety it took simply to obtain a new size of an item means that we cannot justify spending money here in the future. I therefore recommend caution to future shoppers.

I've been shopping here ever since the Rye location opened and I love it! The staff is very helpful, kind and so fun to shop with! I highly recommend shopping here and supporting local!!!!

Beautiful clothing and lovely staff

Great selection, helpful associates!

Love love love!!!!