America First Credit Union (inside Macey's)

To start off, Cortney is absolutely amazing. I’m pretty sure she’s the Lead Teller there, at the Maceys Location. I’ve had fraud on my account for almost a year and she has called, mailed, and followed up every week. She has taken care of every aspect of my account. I can not express my gratitude enough for her. I stick with America First cause it’s always taken care of me, Cortney has gone above and beyond to help me and reassure me that everything on my account would get taken care of and it did all thanks to her diligence. So to America First and Cortney specifically, I THANK YOU(:

I have been with america First since I was a kid. They are always awesome and help me grow as my financial needs increase. The employees are always professional and helpful.

I love this location. It is just around the corner from my house and this is where I do my personal and business banking. Have had zero problems with them and all of the employees are extremely nice and professional

I have some very negative feelings associated with America First Credit Union in general and with the branch in the Maceys in West Jordan specifically. The tellers and manager are courteous enough and the branch is clean. My feelings do not stem from these things. I opened my (it was joint with my husband with me as primary) account in May 2017 with more than $1000 cash and a check for more than $4000. Less than 20 minutes after opening my account- I had not left the branch- I realized there was a promotion to receive $100 for opening a checking account with certain qualifications. When I asked the manager if I could change my account to take advantage of the promotion she told me that I couldn't because I had already opened the wrong type of account. My husband opened one of the qualifying types of accounts with less than $200 cash shortly after I opened aforementioned account. In June I was taken in by a secret shopper scam and cashed several cashiers checks on different dates from 1st National Bank of Wisconsin for $1250 at the America First Credit Union branch in the West Jordan Maceys, once singly, twice more than one check. Never once did any teller ask about where the checks came from or what the money was for. Banks have absolutely no responsibility to protect their customers from fraud. Be that as it may, the various tellers at the West Jordan Maceys branch of America First either were ignorant of the telltale signs of fraud or didn't care whether or not A customer lost money. It is entirely possible that most tellers at most banks don't know or don't care. My experience was with this bank. Some how I was able to cash two of the fraudulent checks one day after the first bad check was returned. There is some sort of delay in the alert system at AFCU. I closed my account after paying the negative balance left from cashing the fraudulent checks. AFCU took money from my husband's account to pay some of the balance. A few days ago, on a Saturday, my husband went into the Maceys branch of AFCU to make a deposit of $100 cash and a personal check from a local bank for $75. He was told that there was an alert on his account that said that all funds he depisited would be on hold for seven days. I do not understand why there would be a hold on his account, especially with a cash deposit. There have been a few other negative experiences that I have had with AFCU, but this essay is long enough already. People that are more aware of fraud than I was will probably do fine with AFCU. Live and learn. But I cannot recommend America First Credit Union and will not bank there again.

Friendly people, great service, great products!