Isaac Heating and Air Conditioning, Inc.

We have used Issac for many services and have never had a bad experience. The saying is true that you get what you pay for. We tried using handymen and other contractors and had horrible experiences. Issac’s customer service is superior, they’re always polite, professional and timely. They stand by their work and do a great job every time.nnI highly recommend using Issac for anyone in need. We won’t call anyone else for our home needs!

After designing the new system, Isaac converted my large family room, large kitchen, and three bathrooms from baseboard hot water heat to in-floor hot water radiant heat. I deeply regret it. The system rarely raises the heat above 66 or 67 degrees, and I now have to use electric space heaters to supplement it. Isaac has been out many times - sometimes purportedly finding defects not covered by warranty, and at other times conceding that the problem was covered. The rest of the house that still has the old system is fine. I'm giving up. Next winter, I will likely re-install the hot water baseboard heaters to supplement or replace the new radiant heating system. I would discourage consumers from using Isaac for radiant heating.

We called Isaac heating last night and gave them a full description of the job we needed done. They quoted us $500 which seamed high, but ok we were fine with that. The worker showed up today unprepared for the job. After looking at our issue he told us that he had to go buy parts. He left, came back with the WRONG parts and told us that he could call on a part but JUST TO MAKE the PHONE CALL would cost an additional $140. We said no to that as he had completely wasted our time ( my wife called into work to make this appointment). He then charged us $200 just for showing up. So to surmise a guy shows up to my house not ready to work, orders wrong parts, tries to charge me $140 to call and get me a part number and when we say no he charges us $200. I just paid $200 for this company to completely wast my entire morning. There are much better options out there. Avoid this company!

The customer service staff are excellent. The service men and women are excellent. The prices seem reasonable. There have been a few trips over the past decade where they couldn't complete the work I requested on the first visit, and still charged me a trip charge. Otherwise five stars!

Of all times for the furnace to stop working, during a cold snow storm is not it. It was late at night when I called the company and spoke with their answering service. Within 15 minutes a company Rep called me back and arranged to have their on-call technician come to the house. Theresa made it through the snow and quickly determined what the issue was. Fortunately she had the part on the truck and quickly replaced it. Heat restored. Thanks Terry for the quick, professional service.